Sales Associate

4 weeks ago

McAllen, Texas, United States Tapestry Full time
Job Title: Sales Associate

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Our brand is defined by a free-spirited, all-American attitude, and we approach design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach.

Key Responsibilities:
  • Understand organizational objectives and make decisions that align with the Company priorities and values.
  • Create personal sales and clienteling strategies in partnership with the management team.
  • Meet customer needs through solution-oriented and forward-thinking approaches.
  • Build credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace.
  • Understand changes in local market trends and support the execution of local sales strategies and tactics.
  • Create positive impressions with customers by bringing the best self to work through elevated, sophisticated, and appropriate business attire consistent with Coach's guide to style.
  • Demonstrate Coach's Selling and Service expectations at all times.
  • Influence customers' purchase decisions by balancing patience and assertiveness.
  • Take ownership and commitment for delivering results; actively aware of personal and store metrics and achieve goals.
  • Flex personal selling techniques to contribute to overall store financial results.
  • Demonstrate persuasive, confident, friendly, and genuine service skills and selling behaviors.
  • Discuss product features and build the sale by suggesting appropriate add-on items to fit the customers' specific needs.
  • Work with multiple customers simultaneously and break away as appropriate.
  • Follow up with customers consistently and genuinely to influence/close the sale.
  • Develop product knowledge skills and remain aware of current collections.
  • Demonstrate knowledge of competition and apply that knowledge to building sales and customer relationships.
  • Drive business through sales strategies, clienteling, sourcing new customers, and maintaining ongoing productive relationships with customers.
  • Sensitive to customers' needs and tailor approach by reading cues.
  • Build lasting and loyal relationships with customers.
  • Ensure all daily tasks are completed without negatively impacting service or Coach standards.
Workplace and Environment:
  • Create enthusiasm and positivity for a shared vision and mission.
  • Foster an environment of teamwork, trust, and collaboration with peers, customers, and supervisors.
  • Demonstrate confidence when working with customers.
  • Take initiative; have a high level of ownership and accountability for individual results.
  • Welcome feedback and adapt behaviors as appropriate.
  • Represent Coach as a brand ambassador at all times.
  • Be adaptable and flexible to change.
  • Maintain a calm and professional demeanor at all times.
  • Create short and long-term strategies to achieve personal metrics and performance goals.
  • Utilize Company tools to stay informed.
  • Handle and offer solutions to customer issues appropriately and involve a manager when necessary.
  • Promote and endorse a team selling environment.
Operations:
  • Complete daily operational tasks, including maintaining store (sales floor and backroom), cash wrap, and visual merchandising to Coach standards consistently and in a timely manner.
  • Adhere to all retail policies and procedures, including POS, Operations, and Loss Prevention procedures.
  • Leverage Coach's tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual goals.
  • Replenish inventory on the sales floor as needed.
  • Process shipments as needed.
Requirements:
  • Experience: 1-3 years of previous selling experience in a luxury retail service environment preferred.
  • Possess current knowledge of fashion trends and competition in the marketplace.
  • Education: High school diploma or equivalent; college degree preferred.
  • Technical: Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS, and Internet).
  • Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.
  • Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days.

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