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Emergency Services Patient Care Manager
2 months ago
DMC Sinai-Grace Hospital stands as a leading healthcare institution, providing a wide array of services including cardiac care, oncology, geriatric care, emergency medicine, obstetrics/gynecology, and aesthetic treatments. The hospital is renowned for its innovative joint replacement program, which features advanced minimally invasive surgical techniques that draw patients from across the nation. With over 21 outpatient care facilities and ambulatory surgery centers in Wayne and Oakland Counties, Sinai-Grace is among the select hospitals nationwide to receive a grant from the Robert Wood Johnson Foundation aimed at enhancing cardiac care standards.
Position Overview
Under the guidance of nursing leadership at the hospital, this role encompasses the management of a significant function, service, or process that supports nursing operations. The position may also extend to managers overseeing multiple nursing units, reporting to higher-level directors.
- This role typically involves oversight of less than 50 full-time equivalent (FTE) staff across various nursing units or management of a key nursing operational support function.
- Direct reports may include clinical managers and nursing supervisory personnel.
- The Manager of Patient Services is accountable for planning, implementing, and evaluating processes that enhance performance, staffing efficiency, financial management, staff competency, and customer service outcomes.
- It is essential to ensure compliance with regulatory standards, collaborating with healthcare team members to achieve departmental and organizational objectives.
- The role also includes identifying the need for policy development or revisions in collaboration with senior management, overseeing the formulation and approval of departmental procedures.
- Responsibilities extend to developing and assessing performance metrics, contributing to long-term departmental goals, and assisting in budget management.
- Exemplifying customer service excellence is a fundamental aspect of this position.
Compliance Statement
This role supports the standards outlined in DMC's Code of Conduct, fostering a commitment to legal and ethical practices, and ensuring adherence to applicable laws, regulations, and organizational policies.
Qualifications:
- A Bachelor’s degree in Nursing (BSN) is required; a Master’s degree is preferred.
- Must hold a valid Registered Nurse (RN) license in the state of Michigan.
- A minimum of three years of progressive nursing experience is required.
This position is categorized under Managers and Directors, based in Detroit, Michigan, and is a full-time role with day shift responsibilities.
Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.
