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Restaurant Operations Manager

2 months ago

Newton, Iowa, United States Pizza Ranch Full time
About Pizza Ranch

Pizza Ranch Inc. is a fast-casual restaurant chain that has been serving high-quality food and exceptional customer service since 1981. With over 200 locations in thirteen states, we are committed to making a positive impact in the communities we serve.

Our Mission

We strive to establish every Pizza Ranch as a business ministry opportunity where our guests receive a legendary experience through quality food and service. We take a positive leadership position in the communities we serve and equip our employees with tools to lead happy and productive lives.

Job Summary

We are seeking a highly motivated and experienced General Manager to lead our restaurant team. As a General Manager, you will be responsible for delivering exceptional customer service, managing restaurant operations, and driving sales growth.

Key Responsibilities
  • Guest Satisfaction: Lead the management of the guest experience through Qualtrics data and feedback.
  • Effective Business Management: Provide overall restaurant leadership, recognizing the importance of employee engagement to guest satisfaction, motivating team members, coaching, and training the team for operational excellence.
  • Appropriate and Fair Business Practices: Drive store-level profitability and sales goals by controlling food and labor costs.
  • Training and Development: Provide genuine care for all staff and guests and create legendary impact to those you come into contact with.
Qualifications, Skills, and/or Competencies
  • Passion for Leading and Developing People: Proven record of management, communication, and organizational skills.
  • Effective Communication: Ability to prioritize multiple situations, effective communicator, and listener with good oral and written communication skills.
  • Business Acumen: 3-5 years of Restaurant Management experience, proficient in basic computer skills, and a High School graduate or equivalent, College Degree preferred.