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Retail Sales Associate
2 weeks ago
About Express
Express, Inc. is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Our mission is to create confidence for our customers through style, quality, and value.
As a Retail Sales Associate at Express, you will be responsible for providing exceptional customer service while assisting with additional tasks such as stocking, cleaning, and folding merchandise.
Key Responsibilities:- Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure a safe and inviting environment for customers.
- Follow company policies and procedures to ensure the safety of all associates and customers.
- Assist with product launch changes according to company SOP.
- Provide a Great Customer Experience by delivering on all aspects of the customer experience model.
- Process transactions quickly and accurately reducing wait times.
- Positively resolve customer service-related issues and determine resolution or escalate further communicate all issues and resolutions to Store Management.
- Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
Required Qualifications:
- High School or Equivalent education.
- 0-2 years of relevant job experience, minimum 6 months.
- Proficient in use of technology (iPad, registers).
- Meets defined availability criteria, including nights, weekends, and non-business hours.
- Meets physical requirements.