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Retail Sales Associate

2 weeks ago


Cincinnati, Ohio, United States Express Full time

About Express

Express, Inc. is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Our mission is to create confidence for our customers through style, quality, and value.

As a Retail Sales Associate at Express, you will be responsible for providing exceptional customer service while assisting with additional tasks such as stocking, cleaning, and folding merchandise.

Key Responsibilities:
  • Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure a safe and inviting environment for customers.
  • Follow company policies and procedures to ensure the safety of all associates and customers.
  • Assist with product launch changes according to company SOP.
  • Provide a Great Customer Experience by delivering on all aspects of the customer experience model.
  • Process transactions quickly and accurately reducing wait times.
  • Positively resolve customer service-related issues and determine resolution or escalate further communicate all issues and resolutions to Store Management.
  • Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.

Required Qualifications:

  • High School or Equivalent education.
  • 0-2 years of relevant job experience, minimum 6 months.
  • Proficient in use of technology (iPad, registers).
  • Meets defined availability criteria, including nights, weekends, and non-business hours.
  • Meets physical requirements.