Supply Chain Customer Service Specialist

3 weeks ago

Coppell Texas, United States Smoothie King Full time
Supply Chain Customer Service Specialist

At Smoothie King, we're seeking a highly skilled Supply Chain Customer Service Specialist to join our team. As a key member of our Supply Chain team, you will play a critical role in maintaining smooth communication and service between our locations and our authorized Foodservice Distributor.

Key Responsibilities:
  • Act as the main point of contact for stores, resolving issues and providing solutions related to Distributor interactions.
  • Analyze inventory levels at Distributor locations, communicating when stock appears too high or low based on weekly movement trends.
  • Audit monthly Distributor Order Guides to ensure accurate pricing for stores.
  • Identify patterns in Distributor errors, investigate root causes, and develop processes to prevent future issues.
  • Support the Vice President of Supply Chain and team with analysis and implementation of specific programs and projects.
  • Serve as a liaison for field teams and internal departments, addressing questions and directing requests related to the Foodservice Distributor.
  • Manage the communication of National product launches to the Foodservice Distributor and follow up to ensure inventory levels and launch dates are met.
  • Pull month-end inventory data from Distributor locations into tracking sheets, analyzing ingredient trends for significant shifts.
  • Assist the Vice President of Supply Chain and the team with program analysis, implementation, and various projects.
  • Focus on optimizing supply chain processes to prevent out-of-stock situations and enhance inventory management.
  • Conduct regular business reviews with Distributors to identify improvement opportunities and foster growth.
  • Maximize store profitability by managing Distributor relationships to detect and prevent profit leaks.
  • Track monthly sales and inventory movements to identify trends and effectively communicate findings to the Supply Chain team and relevant partners.
Requirements:
  • Exceptional interpersonal skills with a focus on building strong partnerships with both internal and external stakeholders at all organizational levels.
  • Expertise in data analysis and trend identification is essential.
  • Excellent organizational skills with the ability to manage multiple projects simultaneously and maintain accuracy.
  • Strong sense of urgency paired with a proactive, "can-do" attitude.
  • Superior communication skills, both written and verbal, with the ability to deliver clear and effective presentations.
  • Ability to thrive in a collaborative, fast-paced environment.
  • Operates with composure and urgency, maintaining focus under pressure.
  • Demonstrates professional pride and takes ownership of their work and accomplishments.
  • Practices honest, open communication with team members, fostering trust and transparency.
  • Proven ability to handle confidential information with discretion and effectively prioritize competing demands.
  • Promote the culture, values, and mission of Smoothie King.
Education and Experience Requirements:
  • High school diploma required; Associate degree preferred.
  • Minimum of 4+ years of experience in customer service or supply chain management.
  • Advanced experience with analytical, negotiating, and problem-solving skills.
  • Intermediate to advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word, etc.).
  • Proven experience supporting multiple individuals at various organizational levels.
  • Familiarity with food and beverage distribution processes is preferred.
  • Personal passion for fitness is a plus.

We offer a great benefits package, free smoothies, flexible work schedules, office lunches and parties, monthly fitness challenges, free gym access, and more fun activities to make Smoothie King a happy and healthy place to work.

At Smoothie King, we champion a diverse and inclusive workforce that is representative of the guests we serve. We blend the unique members of our organization, celebrating what is both common and different to grow better together and Rule the Day. The foundation of our diversity efforts is closely tied to our core values, which includes "We Are Better Together" and "We Do the Right Thing". We are proud to be an equal opportunity employer and consider all qualified candidates, without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, or medical condition or disability.

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