Orthopaedic Triage Registered Nurse

2 months ago


Amherst, Massachusetts, United States EXCELSIOR ORTHOPAEDICS GROUP Full time
Job Overview


The Orthopaedic Triage Registered Nurse plays a crucial role in collaborating with orthopaedic specialists to deliver telephonic nursing assistance to both surgical and non-surgical patients.

This position entails responding to patient inquiries via telephone and patient portal communications concerning treatment protocols, medication renewals, urgent issues, and comprehensive support regarding their care plans.

Moreover, the role requires maintaining precise and up-to-date information for physicians and mid-level providers within the Electronic Medical Record (EMR) system.


Key Responsibilities

  • Exemplify our Core Values of being Patient-Centered, Team-Oriented, Service-Driven, Accountable, and Innovative on a daily basis.
  • Gather complete medical histories and physical assessments from patients.
  • Engage with various care teams in direct communication with physicians and physician assistants to ascertain the best course of action.
  • Provide educational resources to patients, guiding them on post-operative care and what to expect.
  • Address patient inquiries through telephone and patient portal regarding treatment plans, medication refills, urgent matters, and overall care assistance, ensuring adherence to physician protocols when necessary.
  • Document patient progress accurately, clearly, and legibly in the EMR system.
  • Perform additional duties as required.

Qualifications

  • Current New York State Registered Nurse (RN) license.
  • A minimum of 3 years of experience as a Registered Nurse, with a preference for orthopaedic experience.
  • Experience with EMR systems is required; familiarity with Medent is advantageous.
  • Strong written and verbal communication skills are essential for effective interaction with patients, providers, and staff.
  • Proficiency in Microsoft Office Suite, including Word, Excel, and Teams.

Physical Requirements

  • Manual dexterity and hand-eye coordination are necessary for operating equipment.
  • Vision and hearing must be corrected to normal ranges to facilitate communication with patients, providers, and staff.
  • Ability to remain in a stationary position, often sitting for extended periods while utilizing a computer, telephone, and other office equipment.

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