Service Advisor

3 weeks ago


Syracuse, New York, United States Lucky's Trailer Sales Dimmick Group Peterbilt Full time

Are you a motivated and driven individual looking for a challenging role in the service industry?

About the Job

Lucky's Trailer Sales / Dimmick Group Peterbilt is seeking a 2nd Shift Service Advisor to join our team at our East Syracuse, NY location.

Job Summary

This role will be responsible for coordinating with technicians, service office, and parts personnel to ensure timely completion of jobs. Regular communication with the Service Manager and providing excellent customer service are also key responsibilities.

The ideal candidate will have excellent interpersonal and communication abilities, as well as experience working with CDK and Decisiv. Microsoft proficiency and knowledge of diesel repair are also highly valued.

Responsibilities
  • Coordinate with technicians and parts personnel to complete jobs efficiently
  • Communicate regularly with the Service Manager and provide updates on job status
  • Provide exceptional customer service to ensure customer satisfaction
  • Maintain company standards for ethical business practices and customer service

Our company offers a competitive salary range of $55,000 - $65,000 per year, based on experience. Benefits include health insurance, dental and vision insurance, short and long-term disability, 401(k) with employer match, and paid time off.



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