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Aquatic Operations Leader

2 months ago

Natick, Massachusetts, United States Little Flippers Swim School Full time
Position Overview

Are you a dedicated leader with a passion for nurturing young minds? If you possess managerial experience and have a love for working with children, consider a role at Little Flippers Swim School, a recognized leader in aquatic education. We are looking for an individual who enjoys dynamic days filled with activities both in and out of the water, engaging with children, families, and team members.

At Little Flippers Swim School, we are committed to your professional development. Our comprehensive training program includes over one hundred hours of instruction in various roles such as deck manager, customer service representative, and swim instructor for various age groups. Throughout your initial year, you will participate in weekly meetings with key leaders focused on employee management, business growth, and more.

As a member of our team, you will be part of an organization that values its employees, as evidenced by our accolades including Top 100 Places to Work and Best Places to Work.

Key Responsibilities:

  • Deliver outstanding customer experiences by addressing challenges with a positive and proactive approach.
  • Oversee daily operations, including teaching swim lessons, managing the deck, and engaging with customers.
  • Assess student progress using our established teaching curriculum and customer service protocols.
  • Organize and manage class and staff schedules to enhance business performance.
  • Facilitate regular team meetings to boost employee engagement.
  • Support the development of team members at various stages of their careers, including those new to the workforce.

Qualifications:

  • Preferred undergraduate degree (or equivalent experience in a relevant field).
  • 1-2 years of management experience.
  • Proven track record of effective leadership, motivating and empowering a skilled team.
  • A genuine enthusiasm for teaching children.
  • Strong problem-solving skills with the ability to address issues promptly.
  • Exceptional customer service abilities.
  • Capability to set objectives, devise plans, and execute them effectively.

Benefits:

  • Competitive starting salary range: $48,250 - $55,167.
  • Performance-based bonus structure.
  • Employer-covered health and dental insurance premiums.
  • Vision insurance.
  • 401k plan with employer matching.
  • Paid time off.
  • Discounted pet insurance rates.
  • Opportunities for professional development and company-sponsored events.

Your journey as an Operations Manager at Little Flippers Swim School is just beginning. We are dedicated to fostering the growth of our leaders, offering numerous opportunities for advancement, mentorship, and a fulfilling career path.