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Senior Systems Engineer

2 months ago

Raleigh, North Carolina, United States Pendo Full time

Become a pivotal member of our team as a Senior Systems Engineer at Pendo

Pendo is an innovative startup committed to transforming the way users engage with software. Established in 2013, our goal is to deliver a straightforward yet powerful approach to gauge and enhance product performance. With backing from esteemed investors such as Battery Ventures, Salesforce Ventures, Spark Capital, and Meritech, you will have the chance to work with advanced technologies and a variety of clients, influencing the trajectory of Pendo.

As a Senior Systems Engineer, your key responsibilities will encompass:

  • Acting as a primary point of contact for IT team members during escalations
  • Architecting and overseeing Identity and Access Management (IAM) solutions utilizing Okta
  • Creating and sustaining automation workflows with Okta Workflows
  • Setting up Workato connectors and tailoring triggers
  • Evaluating and enhancing current integrations
  • Developing automated business workflows through Workato recipes
  • Championing customer needs by resolving frequent challenges

Essential Qualifications:

  • Minimum of 5 years in technical support roles
  • Familiarity with API integrations and various authentication techniques
  • Expertise in scripting languages such as JavaScript, Python, or Ruby
  • Experience with integration tools like Workato, Tray, and Zapier

Desirable Skills:

  • Practical experience with Okta and Google Workspace
  • Excellent communication and documentation abilities
  • Capability to work both independently and as part of a team
  • Prior experience in rapidly growing organizations