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Contact Center Director

2 months ago

Dallas, Texas, United States Aramark Full time
Job Overview

Aramark is seeking a seasoned professional to lead our Contact Center team as a Customer Service Manager. This role is responsible for driving customer satisfaction and loyalty through exceptional service delivery.

Key Responsibilities
  • Hire, train, and develop a high-performing team of customer service representatives.
  • Develop and implement strategies to improve customer experience, increase customer retention, and drive revenue growth.
  • Collaborate with cross-functional teams to identify and address customer pain points and areas for improvement.
  • Analyze customer feedback and metrics to inform service delivery and process improvements.
  • Develop and manage the Contact Center budget to ensure efficient use of resources.
  • Stay up-to-date with industry trends and best practices to ensure the Contact Center remains competitive.
Requirements
  • 4+ years of experience in customer service management, preferably in a contact center environment.
  • Proven track record of driving customer satisfaction and loyalty.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
About Aramark

Aramark is a leading provider of food, facilities, and uniform services to businesses, schools, and healthcare organizations. We are committed to delivering exceptional service and creating a positive impact on our customers and communities.