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Customer Service Representative

2 months ago


South Elgin, Illinois, United States Fifth Third Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Financial Center team, you will be responsible for providing exceptional customer service, building relationships, and driving sales growth.

Key Responsibilities
  • Provide personalized service to customers, addressing their needs and concerns in a timely and professional manner.
  • Develop and maintain relationships with customers, understanding their financial goals and objectives.
  • Identify opportunities to cross-sell and upsell products and services, driving revenue growth and customer satisfaction.
  • Work collaboratively with colleagues to achieve sales and service goals, sharing best practices and expertise.
  • Maintain accurate records and reports, ensuring compliance with bank policies and procedures.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Flexibility to work a variety of shifts, including evenings and weekends.
About Us

Fifth Third Bank is a leading financial institution committed to delivering exceptional customer service and driving growth through innovation and collaboration. We offer a dynamic and inclusive work environment, with opportunities for professional development and career advancement.