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Medical Receptionist

2 months ago

Pennington, New Jersey, United States Live Urgent Care Full time

Job Summary

We are seeking a highly skilled and compassionate Medical Receptionist to join our team at Live Urgent Care. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our healthcare providers.

Key Responsibilities

  • Front Desk Operations
    • Manage patient check-ins, verify and update personal and insurance information
    • Handle co-pay collections and provide receipts with accuracy and friendliness
    • Answer phone calls promptly, providing clear and helpful information
  • Patient Communication
    • Be the welcoming face of Live Urgent Care, ensuring every patient feels greeted warmly and professionally
    • Assist in verifying insurance coverage and obtaining necessary authorizations
  • Administrative Support
    • Provide essential office support, including phone answering, faxing, copying, inventory updates, and supply orders
    • Collaborate with the Billing Manager and Chief Development Officer on billing and registration issues
  • Team Collaboration
    • Work closely with healthcare providers and other staff to ensure smooth patient flow and effective communication
    • Foster a supportive and collaborative team environment

Requirements

  • Education
    • Proven experience in a medical office setting, either as a Medical Receptionist or in an administrative role
    • High School diploma required
  • Experience and Qualifications
    • Excellent verbal and written communication skills
    • Strong knowledge of insurance aspects such as copay, coinsurance, deductible, etc.
    • Proficient in using computer systems and electronic medical records (EMR), with Athena and Solv being a plus
    • Strong organizational and multitasking abilities
    • Ability to work in a fast-paced environment and handle high patient volumes
  • Knowledge and Skills
    • Understanding of medical terminology and EMR systems
    • Strong communication and interpersonal skills
    • Excellent attention to detail and ability to thrive in a fast-paced environment
    • Ability to work independently or as part of a team
    • Proficient with common PC applications, including Internet, Email, and Microsoft Office
    • Excellent customer service skills
    • Ability to multitask, prioritize, and manage time effectively
    • Exceptional verbal and written communication skills

What We Offer

  • Comprehensive Benefits
    • Full-time employees are eligible for medical, dental, and vision benefits after just 90 days, with costs shared between employer and employee
  • Employer-Paid Insurance
    • We provide life insurance, short-term disability (STD), and long-term disability (LTD) at no cost to you
  • Retirement Savings
    • Take advantage of our 401k plan with a company match up to 3%, starting the first of the month after 90 days
  • Generous PTO
    • Enjoy up to 76 hours of paid time off, including vacation, personal, and sick leave, based on your hire date

Why Choose Live Urgent Care?

  • Flexible Shifts
    • Enjoy the flexibility of 8-12 hour shifts during the week and 8-hour shifts on weekends, allowing for a healthy work-life balance
  • Competitive Incentives
    • We value our staff and offer monetary incentives for perfect attendance, the ability to work at multiple Live Urgent Care sites, and Employee of the Month recognition