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Member Services Associate
2 months ago
Position Overview:
As a vital part of our team, you will play a key role in enhancing the member experience at our facility.
Key Responsibilities:
1. Area Management: Maintain your designated area in alignment with company standards by effectively managing returns, organizing merchandise, and identifying potential losses or damages.
2. Member Engagement: Deliver exceptional service by overseeing exit areas, verifying member receipts, and addressing member inquiries. Assist members in making informed purchasing choices and locating products.
3. Self-Checkout Assistance: Support members in the self-checkout zone by resolving issues, promoting our products and services, and guiding them through self-service technology. Handle transactions, including payments, returns, and exchanges, in accordance with company policies.
4. Security and Safety: Help protect company assets by monitoring for suspicious activities, maintaining necessary documentation, and executing emergency protocols while adhering to safety practices.
5. Training and Development: Participate in the onboarding and continuous training of new associates, sharing knowledge about company processes and technology.
6. Compliance: Uphold company policies and ethical standards by implementing action plans and utilizing the Open Door Policy in your daily operations.
Work Execution: Complete assigned tasks by leveraging company resources, collaborating with team members, and adapting to feedback and changes in the work environment.
Compensation and Benefits:
At Sam's Club, we offer competitive compensation, including performance-based bonuses and a comprehensive benefits package designed to support your well-being:
- Health Benefits: Medical, vision, and dental coverage.
- Financial Benefits: 401(k) plans, stock purchase options, and company-paid life insurance.
- Paid Time Off: Generous PTO, parental leave, and other leave options.
- Additional Perks: Short-term and long-term disability, employee discounts, and reimbursement for adoption and surrogacy expenses.
Education Opportunities: Our Live Better U program offers educational benefits for associates, covering tuition, books, and fees for various programs.
Compensation Range: The hourly wage for this role typically falls between $16.00 and $23.00, with potential additional premiums based on specific circumstances.
Qualifications:
We seek candidates with a background in customer service and retail, particularly those experienced in operating front-end equipment and mobile retail applications.