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Cloud Infrastructure Specialist
2 months ago
The Cloud Center of Excellence (CCoE) is a critical component of the City and County of San Francisco's IT infrastructure, providing mission-critical services to over 50 departments. As a Journey Cloud Engineer, you will play a key role in designing, developing, and maintaining commercial cloud infrastructure that meets the needs of our diverse stakeholders.
Key Responsibilities:- Collaborate with the cloud team to support the development and maintenance of secure, scalable, and available commercial cloud infrastructure.
- Provide input and assistance in developing city commercial cloud services tailored for different city departments and applications.
- Consult with and advise business partners on the best use, efficiencies, and economies of cloud technologies.
- Participate in the creation, operation, and maintenance of secure, scalable, and available commercial cloud infrastructure.
- Assist in the development and maintenance of software tools to automate cloud configuration and administration in commercial cloud environments.
- Assist in designing and implementing cloud-native solutions for feature enhancements, ensuring both speed and reliability, and contribute to cloud capacity planning.
- Collaborate with city development, applications, operations, and security teams to ensure solutions meet functional and non-functional requirements.
- Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding.
- Participate in implementing operations monitoring and alerting systems to identify and address issues proactively, with guidance from senior team members.
- Implement and maintain operations monitoring and alerting systems to proactively identify and resolve issues/outages.
- Serve as 24x7 lead for escalating problem resolution with cloud providers.
- Contribute to the creation and management of operational documentation, including standard operating procedures and incident resolution details.
- Research and evaluate industry trends to continuously improve infrastructure solutions.
- Must be willing to work a 40-hour week as determined by the department.
- Travel within San Francisco may be required.
- May be required to provide 24-hour on-call support to ensure rapid recovery from software or hardware problems for mission-critical systems and networks.
- Must be a resident of the State of California or be willing to relocate within 4 weeks of beginning employment with the City and County of San Francisco.
- The City and County of San Francisco does not sponsor visas.
