Concierge Ambassador

The Concierge serves as the first point of contact and initial ambassador to the community, creating a positive first impression by welcoming all who visit or call the community in a warm, helpful, and competent manner.

• Answers all telephone calls that come into the main switchboard and transfers the calls appropriately
• Greets and welcomes all visitors to and vendors of the community and ensures proper sign-in protocol is followed
• Initiates, listens, and responds, as necessary, to radio transmissions involving residents or staff
• Maintains the Concierge Resident Directory and Data Sheet
• Safeguards confidential resident information and does not communicate it to anyone not authorized to have access to that information
• Attends all in-service trainings and meetings

• Ability to read and write, follow written and verbal instructions, and communicate effectively in English
• Thinking critically; defined as reading, understanding, and taking appropriate action on detailed and complex information
• Sitting for long periods of time
• Lifting and carrying up to 10 lbs
• Repetitive actions/motion of one or both hands
• Hearing ordinary conversation and office sounds
• Verbal communication in person and on the phone
• Written communication by hand and on PC

• High school diploma or GED
• Two years of experience in communications or reception
• Possess or ability to learn and operate a PBX system and radio base unit within three months of employment
• Excellent written and verbal communication skills
• Computer literacy which includes, but is not limited to, Microsoft Office suite