Customer Service Representative
3 weeks ago
We are seeking an experienced Customer Service Manager to join our team at Public Storage. As a key member of our staff, you will be responsible for providing exceptional customer service and support to our clients.
About the Job:
As a Customer Service Manager, you will be the primary point of contact for our customers, handling their inquiries, concerns, and feedback. You will work closely with our property managers to ensure that our facilities are well-maintained and that our customers have a positive experience. Your duties will include:
* Handling customer complaints and resolving issues in a professional and timely manner
* Providing excellent customer service through phone, email, and in-person interactions
* Collaborating with property managers to ensure that our facilities meet our high standards of quality and cleanliness
* Maintaining accurate records of customer interactions and resolving any discrepancies or issues
Requirements:
To be successful as a Customer Service Manager at Public Storage, you will need to have excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team. You must also be able to lift up to 35 pounds and spend up to 50% of your time outdoors. Additionally, you should have prior experience in a customer service role, preferably in a retail or sales environment.
Benefits:
We offer a competitive salary of $14.00 per hour, as well as benefits such as medical, dental, and vision insurance, paid time off, and flexible scheduling. Our employees also receive mileage reimbursement and may be eligible for on-site company housing. We strive to create a positive and inclusive work environment that supports the growth and development of our staff.
About Us:
PUBLIC STORAGE was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
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