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Enterprise Identity Solutions Expert
1 week ago
At Persona, we are pioneering the development of a universal and comprehensive identity infrastructure that empowers businesses to serve and protect their end users' identities effectively. Our identity platform enables organizations to collect and manage sensitive personal information securely, verify identities, analyze and detect fraud, and generate in-depth reports while prioritizing user privacy.
About the Role
As an Enterprise Identity Solutions Expert, you will be the primary technical point of contact for a portfolio of accounts, collaborating closely with Customer Success Managers to support clients and ensure they maximize the value of our solution at each stage of the customer journey. You will build trusted relationships with stakeholders across various departments within each client organization, serving as their technical advisor and crafting solutions tailored to their business needs by leveraging our platform's capabilities and industry best practices.
Daily Responsibilities
You will own the delivery of complex solutions, including design, implementation, quality assurance, and deployment, that cater to novel and existing use cases. This will involve driving exceptional execution for our team and automating processes to improve efficiency. You will also take innovative approaches to problem-solving, which can shape internal and external decision-making. As the voice of the customer, you will provide detailed feedback and requirements to our Engineering, Product, and Design teams to inform our product roadmap.
What We're Looking For
3+ years of experience in a technical customer-facing role (e.g., customer engineering, solutions engineering, sales engineering, solutions architect, implementations engineer)
Action-oriented and organized self-starter who is not afraid to get scrappy to solve customer issues
Strong work ethic and commitment to excellence
Deep interest in understanding customer needs and willingness to become an expert on Persona's product
High technical aptitude, with the ability to work directly with engineers and business stakeholders
Experience with APIs, web development, and writing scripts to build internal tools (e.g., bash scripting, Python, SQL, Ruby) is a plus
Excellent written and verbal communication skills, including the ability to communicate complex technical and business concepts to technical and non-technical personas
Collaborative; cross-functional work excites you
Growth mindset - coachable, enjoy learning, comfortable with ambiguity, and flexible in your thinking
Comfortable navigating and operating with ambiguity and in uncharted territory
Good at multitasking, prioritizing effectively across a wide variety of tasks, and evaluating situational urgency - thrive under pressure and enjoy clarifying ambiguous situations
Bonus Points
Experience in the compliance, identity verification, and/or fraud space