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Guest Service Host

3 weeks ago

Aurora, Colorado, United States Planet Fitness Full time

We're seeking a highly motivated and organized individual to join our team as a Member Services Representative at Planet Fitness In this role, you'll be responsible for:

Greeting Members and Guests

You'll create a warm and welcoming atmosphere by greeting members, prospective members, and guests with a friendly smile. Your excellent communication skills will help build rapport and ensure a positive experience.

Handling Front Desk Activities

From answering phones to facilitating updates to member accounts, you'll be the point of contact for our members on weekends. Your organizational skills and attention to detail will ensure seamless operations and maintain a high level of customer satisfaction.

Facilitating Member Updates

You'll work closely with our members to understand their needs and preferences, making updates to their accounts as needed. Your active listening skills and ability to provide clear guidance will make all the difference in building strong relationships.

Responding to Member Questions and Concerns

As a trusted ambassador of our brand, you'll respond promptly and professionally to member inquiries, addressing any issues or concerns they may have. Your empathy and problem-solving skills will turn complaints into opportunities to showcase our commitment to excellence.

Hiring Immediately