HVAC Service Coordinator
3 weeks ago
Casteel Air is seeking a skilled Dispatcher to join our team. As a Dispatcher, you will play a critical role in coordinating the daily schedules of our Service Technicians, Plumbers, and Electricians.
Key Responsibilities- Coordinate scheduled calls and dispatch Service Technicians, one call at a time
- Receive emergency and non-emergency calls and prioritize them according to urgency and importance
- Maintain the dispatch board/schedule and monitor the route and status of technicians
- Forecast workload 2-3 days out and provide technicians with information about orders, traffic, obstacles, and requirements
- Update customer files as information is received and confirm all calls for the following day
- Proven experience as a dispatcher or relevant position
- Tech-savvy with knowledge of relevant methods (CAD)
- Fast typing with experience in data entry
- Knowledge of procedures and guidelines for emergency situations
- Proficient in English (oral and written)
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Sound judgment and critical thinking
- High school diploma
- Competitive hourly compensation + bonus potential
- Consistent weekly schedule
- Opportunity for career growth
- Continued training and development
- Work/life balance
- Family environment
Job Type: Full-time
Salary: $16.00 to $20.00 /hour
Job Posted by Casteel Air-
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