Healthcare Enrollment Specialist

5 days ago


Latham, New York, United States Elevance Health Full time
About Elevance Health:
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry.

Job Title: Membership Representative II

This role is responsible for enrollment, billing activities, and/or maintaining assigned accounts. The successful candidate will have a strong background in customer service and experience working in a fast-paced environment. As a key member of our team, you will be responsible for providing exceptional customer service to plan members, providers, and employer groups.

Key Responsibilities:
  • Responds to incoming calls and may initiate outgoing calls, providing customer service to plan members, providers, and employer groups by answering benefit questions, resolving issues, and educating callers.
  • Verifies enrollment status, makes changes to records, researches and resolves enrollment system rejections; addresses a variety of enrollment questions and/or concerns received by phone or mail.
  • Maintains and reconciles premium bill, self-bill, and individual billed accounts.

Benefits:

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs, medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs, and financial education resources.

The salary range for this position is $17.41 to $26.11 per hour.
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