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Plumbing Technician
2 months ago
We are seeking a skilled and experienced plumber to join our team at Ace Hardware Home Services. As a plumber, you will be responsible for completing plumbing, drain cleaning, and other related in-home service calls. You will also be expected to build and establish customer rapport, educate and assist customers on their home, finance options, and maintenance plans, and provide technical support to customers.
Key Responsibilities- Complete plumbing, drain cleaning, and other related in-home service calls.
- Build and establish customer rapport to ensure we are providing great service.
- Educate and assist customers on their home, finance options, and maintenance plans.
- Provide technical support to customers.
- Understand your sales criteria and hold yourself accountable for exceeding revenue goals.
- Be professional and knowledgeable: keep current on manufacturer's products concerning installation, operation, maintenance, service, and repair.
- Troubleshoot, diagnose, identify, and repair residential plumbing tasks, ranging from faucet repairs, and water heater installations, to repipes with appropriate tools and materials for repair.
- Train and mentor apprentices as needed.
- Participate actively in all training exercises, morning meetings, and retreats.
- Maintain a clean, organized job site and well-inventoried truck.
- Provide exceptional customer service. Present yourself as professional and knowledgeable to ensure the satisfaction of our customer base and to win referrals and repeat business.
- Commit to high standards of ethics, honesty, and integrity.
- Technicians or Masters Plumbing License (not required but a plus)
- Minimum 3-5 years of experience.
- Mechanical Aptitude.
- Valid Driver's License.
- High standards for your work. Excellence & integrity matter to you.
- A growth-mindset and the want to get better every day.
- The ability to hustle & thrive under pressure.
- You are able to be a true team player with a positive attitude at all times.
- You are dependable and consistent in all areas.
- Physical dexterity in limbs and digits to operate hand and power-driven tools and equipment commonly used in the field.
- Physical ability to lift, carry, push, and/or pull up to 50 pounds on a regular basis, and occasionally up to 100 pounds.
- Ability to continually walk, stand, climb, stoop, bend, kneel, reach in all directions.
- Ability to maintain balance working off the ground using ladders, scaffolds, and/or mechanical lifts.
- Ability to climb stairs and ladders and work in high, precarious places.
- Ability to sit and/or stand for extended periods of time.
- Ability to work outside; exposed to heat and cold.
- Ability to see and read with or without vision aids.
- Ability to hear and speak to exchange information.
- Ability to perform maintenance duties and read blueprints, drawings, and specifications.
We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.
In addition to providing our employees a great culture, we offer competitive benefits that address life's necessities and perks, many of which expand and improve year after year, including:
- Incentive/Commission/Bonus opportunities (Based on role / grade level)
- 401(k) retirement savings plan with matching company contributions, eligible on your first day
- Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
- Warehouse Merchandise Discount
- Paid time off & paid holidays (depending on role and month of hire)
- Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Customer Service and others). Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
- Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.
- Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare, and elder care support.
