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Senior Windows Client Engineer, Region Services Operations

2 months ago

Bellevue, Washington, United States Amazon Development Center U.S., Inc. Full time
About the Role

We are seeking a highly skilled Windows Client Engineer to join our team at Amazon Development Center U.S., Inc. This role will be responsible for designing, implementing, and maintaining Windows client systems and infrastructure for our cloud services.

Key Responsibilities
  • Deploy, configure, and manage core ADC services, including directory services, file and print, DNS/DHCP, application servers, and server hardware and infrastructure.
  • Adapt and improve operations management systems and processes to accommodate rapid and increasing growth in systems and traffic.
  • Drive expedient resolution and root cause analysis for critical issues affecting services.
  • Mentor and develop a team of Operational Engineers with an emphasis on providing dial tone services.
  • Bring continuous improvement to operational processes.
  • Balance raw up-front dollar cost with usability, operability, and TCO, both in datacenters and on-site services.
  • Lead the development and delivery of state-of-the-art system health monitoring, diagnostics, repair, and other self-healing automation.
  • Develop automation tools and processes that reduce manual effort and increase overall efficiency.
  • Innovate and drive improvements in monitoring and visualization of system health, status of maintenance tasks, and reporting systems.
Requirements
  • Associate's degree or higher in a related field.
  • Eight (8+) years of experience supporting Windows family of operating systems, including four (4) of the following eight (8) core competencies: AD, DHCP, PowerShell, Email workflow, SCCM, SCOM, Win OS, DNS, and disaster recovery/business continuity.
  • Three (3+) years of experience in automation/scripting in the Windows environment using PowerShell.
  • Defined knowledge of networking basic skills and troubleshooting.
  • Experience automating tasks such as software packaging and deployment, automated security patching, and Operating System Deployment.
  • Current, active US Government Security Clearance of TS/SCI with Polygraph.
Preferred Qualifications
  • Master's degree in Engineering, Information Technology, or related technical discipline.
  • Ten (10+) years of experience supporting Windows family of operating systems.
  • Current Cloud+ or GICSP or GSEC or SSCP certification.
  • Strong experience in at least two of the following areas: Multi-Factor Authentication in an Active Directory environment, Endpoint Detection and Response (EDR), Privileged Access Management (PAM), Just-In-Time (JIT) & Just-Enough-Administration (JEA), Virtual Desktop Infrastructure (VDI) including infrastructure management, backend storage, disaster recovery.
About Amazon

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.