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Golf Shop Assistant
2 months ago
About American Golf
As a distinguished leader in the golf industry, American Golf is committed to delivering exceptional experiences to avid golfers and enthusiasts alike. With over 50 years of experience in golf course management, we have established ourselves as an authority in maximizing the potential of any golf opportunity.
Our team of skilled professionals is dedicated to providing exceptional service and maintaining the highest standards of course upkeep. We pride ourselves on our commitment to excellence, continually striving to exceed expectations and set new standards in the golf industry.
Job Summary
The Golf Shop Assistant is a key member of our team, responsible for providing excellent customer service to members and guests. This role plays a crucial part in the success of the Pro Shop and helps track golf play.
Responsibilities
- Process purchases and credit card transactions, answer the telephone, and manage the reservation system in accordance with AGC standards.
- Utilize tee sheet demand management and demand generation strategies to optimize booking and revenue.
- Maintain the pro shop environment by keeping the shop neat and orderly, including straightening and stocking merchandise, and vacuuming the shop as needed.
- Handle member/guest service issues in a prompt and effective manner.
- Provide leadership in the absence of the Golf Shop Supervisor, including interviewing, training, scheduling, evaluating performance, and providing disciplinary action as necessary.
- Maintain a professional and service-oriented environment in the pro shop by utilizing excellent interpersonal and customer service skills, organizational skills, and the ability to multi-task in a fast-paced environment.
- Ensure service continuity in the pro shop by maintaining a flexible work schedule.
- Assist the General Manager in the delivery of staff meetings.
- Implement and support all AGC initiatives and programs as requested by management.
Qualifications
- Basic math skills and the ability to write and communicate clearly are required.
- Experience handling customer service issues, cash, and credit card transactions is essential.
Working Conditions
- Days and hours of work vary by schedule and business needs.
- Evening, weekend, and holiday work will be required.
- The employee may be required to stand for long periods of time, walk, read, hear, talk, balance, climb, use hands, use fingers, reach, stoop, kneel, crouch, crawl, smell, taste, push, or pull.
- The employee may be required to lift and carry objects weighing up to 25 pounds.
