Resort Operations Manager

18 hours ago


Pocono Summit, Pennsylvania, United States Kalahari Resorts & Conventions Full time

Kalahari Resorts & Conventions delivers a premium waterpark resort and conference experience under one roof. As Resort Assistant General Manager, you will be responsible for overseeing the day-to-day operations of the resort to achieve stated objectives in employee retention, guest service and satisfaction, food quality, cleanliness, and profitability.

This role is ideal for an experienced hospitality professional who can provide leadership, guidance, and direction to the hotel management team. The successful candidate will ensure that the resort meets local, state, and federal regulations and standards.

The focus will be on five major departments: Food & Beverage, Waterpark, Rooms, Retail, and Spa Kalahari. You must have a passion for being on the floor with our associates and guests, providing excellent customer service and ensuring seamless operations.

We are seeking a highly skilled and experienced individual with at least 5 years of managerial and supervisory experience as a Food and Beverage Director, General Manager, Assistant General Manager, or Director of Rooms in a large hotel/resort or hospitality environment.

The ideal candidate will possess:

  • Effective communication skills to interact with guests, clients, senior management, corporate directors, and ownership.
  • Presentation skills to convey information in high-pressure environments.
  • Excellent interpersonal skills.
  • A strong understanding of hotel management, best practices, and data-driven economic principles.
  • In-depth knowledge of hotel/resort operations, including high-volume dining, concessions, culinary, sales and marketing, rooms management, housekeeping, laundry, spa, maintenance, convention center services, and theme or water parks.
  • The ability to manage in a diverse environment, focusing on client and customer services, entrepreneurship, and building a strong business.
  • Rapid response to changing demands.
  • Superior problem-solving skills.
  • Proficiency in using Microsoft Excel.
  • Expertise in P&L management, working within budgets, making informed business decisions, and reporting financial performance to ownership.
  • Ability to resolve disputes with guests and associates.

We offer a competitive salary of $120,000 - $180,000 per year, based on experience, plus a comprehensive benefits package, including promotions from within, mental, financial, physical, work-life, and career wellness initiatives, educational opportunities, a full benefit package, 401(k) with company match, appreciation days, parties, and retention programs, paid time off, dedicated wellness days, holiday pay, and discounts and resort benefits.

Kalahari Resorts & Conventions frequently receives awards and accolades for taking care of its associates and guests. Recognition includes Forbes America's Best Midsize Employers, Condé Nast Traveler's #1 World's Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort in Smart Meeting's Smart Stars Awards, Parents' Magazine Kids' Travel Award Winner, and TripAdvisor's Travelers' Choice Awards.



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