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Data Services Manager

4 weeks ago

Bellevue WA, United States Snowflake Computing Full time
SERVICES DELIVERY LEAD

As a key member of the Snowflake Computing team, you will be responsible for delivering exceptional services to our clients. Your primary focus will be on building strong relationships with our customers, understanding their needs, and providing tailored solutions to meet their goals.

Key Responsibilities:
• Align with Sales District Managers and Account Executives to drive sales enablement and execution
• Collaborate with cross-functional teams to identify opportunities, scope, and propose services to new and existing clients
• Develop and execute the overall vision for services, ensuring alignment with customer success
• Drive deal reviews internally to ensure scope and project definition
• Optimize business operations processes for services sales
• Build strong relationships with Snowflake GTM teams, including legal, deal desk, account teams, sales, and partner teams
• Drive alignment with executive sponsors and customer stakeholders
• Collaborate with delivery partners, such as SIs, GSIs, and other PS orgs, to support project delivery
• Serve as the initial point of escalation for customer and project teams
• Own project outcomes and manage project financials, including revenue forecasting and expense management
• Maintain high customer satisfaction through survey scores

Requirements:
• 10+ years of experience in Sales and Services Delivery, interfacing with executives and dealing with complex projects
• Direct experience in Data Warehousing, Business Intelligence, and/or Cloud fields
• Proven ability to communicate and translate effectively across internal teams and customer structures
• Strong organizational skills, ability to work independently, and manage multiple projects simultaneously
• Experience in client support and advisory technical roles, such as solution architect or technical account manager

What We Offer:
• Unique opportunity to work on a disruptive software product
• Hands-on experience with bleeding-edge data warehouse technology
• Commitment to confidentiality and security standards for handling sensitive data