Seasonal Support Operations Manager

5 days ago

Hudson, Florida, United States Five Below Full time

At Five Below, we're on a mission to create an unforgettable customer experience. As a Seasonal Support Lead, you'll be at the forefront of this effort, driving sales, and ensuring our stores are always ready for customers.

What does the job entail?

As a Support Lead, you'll work closely with the Store Manager and Customer Service Manager to direct the Front End Lead(s) and sales associates. Your responsibilities will include:

  • Ensuring all associates and managers are providing exceptional customer service
  • Leading Front End Operations, including cash management and customer satisfaction
  • Training staff on customer service best practices
  • Maintaining a clean and organized store environment
  • Assisting with opening and closing store procedures

Key qualifications include:

  • Excellent communication and leadership skills
  • Ability to multitask and prioritize tasks
  • Experience in customer-facing roles and leadership positions
  • Strong problem-solving and analytical skills

Five Below is an Equal Opportunity Employer.

Responsibilities:

  • Ensures all associates and managers are providing exceptional customer service
  • Responsible for achieving CSAT score goals provided by the District Manager
  • Responsible for leading Front End Operations
  • Training the staff on the High Fives of Customer Service
  • Ensures that each guest has a fast, friendly, checkout
  • Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
  • Responsible for opening and closing store procedures
  • Assists with Front End Operations
  • Responsible for performing SM duties in their absence
  • Assists in supervising all Associates
  • Assists in training all Associates
  • Assists in coaching all Associates
  • Assists in developing all Associates
  • Reviews all corporate communications and reacts accordingly
  • Partners with supervisors or corporate office regarding store issues
  • Drives store sales and controls expenses
  • Assists payroll process and ensures payroll is within budget
  • Assists in merchandising procedures
  • Adheres to and holds associates accountable to all Five Below's Standard Operating Procedures(SOP)
  • Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
  • Authorizes register functions including post voids, returns and discounts
  • Complies with Human Resources policies and procedures
  • Assists in receiving and stocking procedures
  • Unloads merchandise from trucks
  • Checks in shipments
  • Stages merchandise for the sales floor
  • Packs out merchandise
  • Assists front end and queue merchandising
  • Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
  • Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

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