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Customer Service Representative

2 months ago

Macedonia, Ohio, United States Galaxy Technologies Full time

Job Summary:

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Galaxy Technologies. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide timely and effective support to clients via phone, email, and chat
  • Respond to client inquiries and resolve issues in a professional and courteous manner
  • Collaborate with internal teams to resolve complex client issues
  • Develop and maintain a deep understanding of our products and services to provide informed support
  • Continuously improve customer satisfaction and loyalty through proactive communication and issue resolution

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Proficiency in using customer relationship management (CRM) software
  • High school diploma or equivalent required; degree in business or related field preferred

What We Offer:

  • A competitive hourly wage and flexible working hours
  • A comprehensive and fully compensated training program to prepare you for your role
  • A dynamic and supportive work environment with opportunities for growth and development