Operations Technician

2 weeks ago


Baltimore, Maryland, United States TalTeam Full time
Job Summary:

The Enrollment II Technician is responsible for ensuring accurate and timely member enrollment into client systems. This role involves interacting with key client contacts, subscribers, and internal teams to resolve enrollment discrepancies and process membership terminations.

Key Responsibilities:

1. Enroll subscribers and dependents for all lines of business as requested via various channels.
2. Verify enrollment status, make changes to membership records, and research system discrepancies.
3. Coordinate with the Account Installation Team to ensure member identification cards are not released until all enrollment updates are completed.
4. Collaborate with the Billing Technician to process group enrollments prior to monthly billing.

Requirements:

To succeed in this role, the ideal candidate should possess 3 years of experience in membership enrollment, member services, billing, claims operations, and/or data analysis. Proficiency in Microsoft Office Suite, especially Excel, is also required. The successful candidate will be able to work effectively in a team environment, adapt to changing priorities, and learn client account details and health insurance enrollment software.

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