Software Beta Program EPM Specialist

4 weeks ago


San Diego, California, United States Apple Full time
Software Beta Program EPM Specialist

Join Apple's Beta Program team as a Software Beta Program EPM Specialist and play a crucial role in shaping the future of Apple's software releases. As a key member of our team, you will be responsible for collecting and processing customer feedback, identifying key trends, and championing high-impact issues to drive the best possible releases.

Key Responsibilities:

  • Collect and process customer feedback from various sources, including social media, forums, and email
  • Identify key trends and patterns in customer feedback and provide actionable insights to the development team
  • Champion high-impact issues and work with the development team to resolve them
  • Collaborate with cross-functional teams, including engineering, product management, and marketing, to ensure seamless execution of software releases

Requirements:

  • BS/MS in Computer Science or related field
  • Experience in QA, project management, or customer technical support for software products
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer:

  • Competitive salary and benefits package
  • Opportunity to work on cutting-edge software releases
  • Collaborative and dynamic work environment
  • Professional development opportunities


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