Software Beta Program EPM Specialist
4 weeks ago
Join Apple's Beta Program team as a Software Beta Program EPM Specialist and play a crucial role in shaping the future of Apple's software releases. As a key member of our team, you will be responsible for collecting and processing customer feedback, identifying key trends, and championing high-impact issues to drive the best possible releases.
Key Responsibilities:
- Collect and process customer feedback from various sources, including social media, forums, and email
- Identify key trends and patterns in customer feedback and provide actionable insights to the development team
- Champion high-impact issues and work with the development team to resolve them
- Collaborate with cross-functional teams, including engineering, product management, and marketing, to ensure seamless execution of software releases
Requirements:
- BS/MS in Computer Science or related field
- Experience in QA, project management, or customer technical support for software products
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer:
- Competitive salary and benefits package
- Opportunity to work on cutting-edge software releases
- Collaborative and dynamic work environment
- Professional development opportunities
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