Residential Concierge

Job Overview
At Alliance Personnel Inc, we are seeking a highly skilled Residential Concierge to join our team. This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and providing exceptional customer service.

Key Responsibilities
• Greet and welcome residents, guests, and visitors in a friendly and professional manner.
• Provide prompt and efficient assistance with inquiries related to amenities, services, and local attractions.
• Handle guest requests and complaints in a timely and courteous manner, escalating issues as necessary.
• Ensure the overall satisfaction of residents and guests.
• Manage the front desk, security camera, and other IT systems.
• Maintain accurate records of guest requests, complaints, and incident reports.
• Assist with administrative tasks as needed, such as scheduling appointments.
• Coordinate with maintenance staff to address resident requests and issues.
• Assist with package handling and delivery.
• Monitor property access and security.

Requirements
• High school diploma or GED.
• Ability to communicate effectively, both orally and in writing.
• Ability to articulate and demonstrate excellent customer service, teamwork, and conflict resolution skills.
• Have or will obtain within three months of hire, a current Hawaii security guard certification in accordance with HRS 46201-10.5.
• Heartsaver First Aid CPR AED current certification approved by the American Heart Association or the ability to obtain within three months of hire.
• Basic computer skills for report writing and data collection using Microsoft Office software.
• Minimum one year successful experience in hospitality/residential condominium industry in security, guest relations, or resident specialist role preferred.

Benefits
This position offers a competitive salary of $19-23 per hour, depending on experience. If you are a motivated and customer-focused individual, please submit your application.

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