Assistant Store Manager

2 months ago


Beaumont, Texas, United States Community Choice Financial Family of Brands Full time
About the Role

We are seeking a highly skilled and experienced Assistant Store Manager to join our team at Community Choice Financial Family of Brands. As a key member of our store management team, you will play a critical role in driving sales growth, improving customer satisfaction, and ensuring operational excellence.

Key Responsibilities
  • Leadership and Development: Train, coach, and supervise Customer Service Team Members to ensure adherence to quality standards, safety procedures, and company policies.
  • Risk Management: Assess the risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions, and ancillary products.
  • Customer Relationships: Develop customer relationships and complete inbound and outbound call campaigns daily to build new business, maintain store profitability, and further brand loyalty and recognition.
  • Operational Excellence: Maintain office security protocols, conduct proper opening and closing procedures, including management of vault and cash drawer.
  • Compliance and Audits: Ensure a work environment that upholds compliance with company policies and procedures, as well as local, state, and federal laws and regulations. Conduct store audits, create reports, and compile financial data to further ensure compliance of staff.
  • Store Appearance: Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
Requirements and Qualifications
  • Education: High School Diploma or equivalent required.
  • Experience: Minimum one year experience in customer service, sales, or retail. At least 3 months of supervisory, key holder, or relevant leadership experience.
  • Skills: Excellent verbal and written communication skills. Ability to work phone, Point of Sale, Microsoft Office, and other systems.
  • Physical Demands: Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
What We Offer
  • Comprehensive Training: Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development.
  • Performance-Based Career Advancement: Multiple opportunities for career growth and advancement based on performance.
  • Competitive Benefits: A comprehensive benefits package, including medical insurance, 401(k) retirement plan, and paid time off.
  • Diverse Culture: A relaxed, business casual dress code and a diverse, inclusive work environment.


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