Dining Room Ambassador

We are seeking a skilled Restaurant Host to join our team at Auberge Resorts Collection. As a key member of our hospitality team, this role is crucial in providing exceptional service to our guests, ensuring a positive experience from arrival to departure.

• 
  

• Provide a warm welcome to guests, ensuring a seamless check-in and seating process.

  
  

• Answer phone calls, take reservations, and manage in-room dining orders with efficiency and accuracy.

  
  

• Coordinate with restaurant and pool staff to optimize guest placements, ensuring a smooth flow and minimizing overbooking.

  
  

• Assist with the preparation of station charts, assign stations, and guide servers and support staff in setting up tables optimally.

  
  

• Maintain the cleanliness, sanitation, and organization of the host station and assigned work areas.

  
  

• Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems.

  
  

• Ensure menus and wine lists are clean, up-to-date, and well-stocked at all times.

  
  

• Resolve guest complaints promptly to ensure satisfaction.

  
  

• Familiarize yourself with all hotel services and local attractions, and respond accurately to guest inquiries.

  
  

• Collaborate with Food and Beverage Management to set a positive tone for the restaurant environment.

  
  

To be successful in this role, you will need:

• 
  

• Prior experience in customer service or hospitality, preferably in a high-end setting.

  
  

• Strong communication skills, a positive attitude, and the ability to speak and write in English fluently.

  
  

• Must be of minimum age to serve alcohol.

  
  

• Flexibility to work a variable schedule, including weekends and holidays.

  
  

• Ability to obtain relevant state and local government certifications, such as food handlers certificates or alcohol training certifications, as applicable to the position.

  
  

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. We are committed to delivering exceptional hospitality experiences that bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service.

We invite you to join our team and become part of our Auberge family. If you are passionate about providing exceptional service and creating unforgettable experiences for our guests, we encourage you to apply for this exciting opportunity.