Wellness Program Manager
7 days ago
About Icebox Cryotherapy La Cantera
\helpers we pride ourselves on being approachable and inclusive, thereby attracting and catering to a diverse customer base. We believe in simplicity, offering a minimalistic service menu focused on cutting-edge cold treatments. Our mission is to create healthier and happier communities, one freeze at a time.\\Job Summary\We are seeking a dynamic Wellness Program Manager for a part-time position at our La Cantera location. This role is responsible for exemplifying Icebox's customer service philosophy, educating clients on services, and providing an exceptional client experience. If you are passionate about health and wellness and have excellent communication skills, we encourage you to apply.
\\Responsibilities\- \
- Evaluate the effectiveness of current wellness programs and develop new strategies to enhance the overall client experience.\
- Create relationships with clients to further personalize their experience and promote company products and culture.\
- Maintain the cleanliness of the studio and ensure consistency in all actions.\
- Provide proactive customer service, answer client queries, and recommend suitable services and packages.\
- Work collaboratively with the team to achieve business objectives and contribute to a positive work environment.\
- Prioritize tasks, manage multiple responsibilities, and maintain accurate records as needed.\
- Other duties as assigned by management.\
- Estimated Salary: $18-$22 per hour based on experience.\
- Able to lift 50 lbs.\
- Availability to work flexible hours, including evenings and weekends.\
- Reliable transportation and a valid driver's license (not required but preferred).\
- Punctual, reliable, and excels in time management.\
- Solid verbal and written communication skills required.\
- Ability to multi-task and manage client concerns.\
- High energy and motivated personality.\
- Health & Fitness-minded people strongly preferred.\
- Strong work ethic, integrity, and professional demeanor.\
- Previous experience in customer-facing roles or a related field is beneficial.\
- Bachelor's degree in a relevant field (e.g., Business Administration, Hospitality) or equivalent experience.\
- Basic knowledge of health and wellness is desired.\
- Familiarity with spa or fitness industry software (not required but preferred).\
- Professional certifications or training in areas such as customer service, sales, or marketing (not required but beneficial).\
- Certified CPR/AED and First Aid (not required but preferred).\
- Familiarity with social media platforms and ability to create engaging content (not required but beneficial).\
- Self-motivated individual who thrives in a fast-paced environment.\
- Excellent problem-solving and analytical skills.\
- Able to adapt to changing priorities and deadlines.\
- Passionate about providing exceptional customer experiences.\
- Consistent and strong attendance record.\
- Positive attitude and ability to build strong working relationships.\
- Flexibility to work various shifts, including mornings, afternoons, and weekends.\
- Availability to work up to 25 hours per week.\
- Ability to commit to a minimum of six months employment.
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