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Retail Supervisor

2 months ago

Sacramento, California, United States Work World Full time
Job Overview

Work World is a leading specialty retailer of workwear and work boots in the Western U.S. We are seeking a highly skilled and motivated Retail Supervisor to join our team.

Key Responsibilities
  • Open and close the store, ensuring a secure and well-maintained environment.
  • Direct workflow on the sales floor, prioritizing customer satisfaction and sales growth.
  • Assist customers with requests in-store and over the phone, providing exceptional customer service.
  • Demonstrate in-depth knowledge of products and services to customers, driving sales and customer loyalty.
  • Greet customers in a friendly and polite manner, creating a positive shopping experience.
  • Maintain a clean and organized store environment, adhering to company standards.
  • Process customer transactions, handle payments, and issue receipts with accuracy and efficiency.
  • Monitor inventory levels, restock shelves as needed, and maintain a high level of stock accuracy.
  • Perform other duties as assigned by the Manager, ensuring seamless store operations.
Requirements
  • 1-2 years of retail customer service experience, preferably in a supervisory role.
  • Willingness to work nights and weekends, ensuring adequate staffing and customer coverage.
  • Excellent customer service skills, with a focus on building strong relationships with customers.
  • Strong verbal communication skills, with the ability to effectively communicate with customers and team members.
  • Basic math skills, with accuracy and attention to detail.
  • High attention to detail, ensuring a high level of store appearance and maintenance.
  • Demonstrated selling skills, with a focus on driving sales and customer loyalty.
  • Ability to maintain a professional appearance, adhering to company dress code standards.
  • Physical ability to climb a ladder, lift 25 pounds, and stand for long periods of time.
  • Bi-lingual skills a plus, with the ability to communicate effectively with diverse customer base.
What We Offer
  • Competitive pay, with opportunities for growth and advancement.
  • Sick time, ensuring a healthy and productive work environment.
  • Generous employee discounts, with access to exclusive promotions and sales.
What You'll Learn
  • Leadership and organizational development skills, with a focus on driving sales and customer loyalty.
  • Sales and merchandising best practices, with a focus on driving sales and customer growth.
  • Customer service techniques, including communication and conflict resolution.
  • The ability to adapt to fast-paced and unique situations, ensuring a positive customer experience.
  • How to network and build long-lasting relationships with customers and team members.