Dining Experience Manager
3 days ago
The Restaurant Success Manager plays a critical role in empowering high-touch restaurant partners, driving tangible business outcomes using Resy's table management platform. This position requires a deep understanding of the restaurant and hospitality industry, as well as excellent relationship-building skills.
As a Restaurant Success Manager, you will be responsible for fostering relationships with key restaurant partners in priority markets, taking a proactive outreach approach to strengthen these relationships and drive product adoption & engagement, advocacy, and becoming a trusted advisor.
This role requires collaboration with various stakeholders across the organization, including Restaurant Support, Restaurant Implementation, Sales, Product & Engineering, Data, Global Dining Access, and the Restaurant Accounts teams.
Key Responsibilities:
- Identify restaurant operator expectations, values, and desired outcomes, and create manageable success plans with the partner
- Execute proactive and predictive account management
- Be a restaurant-facing trusted advisor
- Nurture advocacy with our restaurant partners and drive value-add opportunities to their business
- Maintain deep product knowledge and use-cases, including familiarity with the product roadmap and release schedule
- Identify and qualify engagement opportunities: up-sells, cross-sells, programming
- Identify and overcome objections that reinforce a true partnership
- Gain competency with identifying churn risk, facilitating de-escalations, and appropriately managing restaurant departures
Requirements:
- Restaurant or Hospitality experience required
- 2 years in a customer-facing or -experience role
- Excellent written and verbal communications
- Exceptional organization and time-management are critical to this role
- Proficiency with data analysis required
- Experience with Salesforce, MS Office Suite, iOS, Looker, Tableau, Atlassian a huge plus
$90,000 - $110,000 per year
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