Sales Consultant

3 weeks ago

Daphne, Alabama, United States Knitwell Group Full time
About Us
Knitwell Group is a dynamic and fashion-forward retail organization. Our team is passionate about providing exceptional customer service and creating a unique shopping experience for our clients.

We are seeking a highly motivated and results-driven Sales Associate to join our team at our Eastern Shore Towne Center store in Spanish Fort, AL. As a Sales Associate, you will be responsible for driving revenue growth by building strong relationships with clients, sharing style and product knowledge, and maintaining a clean and safe store environment.

Key Responsibilities:
  • Embody our company values and set an example through your behavior
  • Maintain compliance with all Knitwell Group practices and procedures
  • Perform additional responsibilities as assigned by the Store Manager, Co-Manager, and Sales Leads
Revenue Generation:
  • Meet or exceed divisional, store, and individual financial and credit goals while contributing to the store's overall success
Client Experience:
  • Deliver exceptional client service by anticipating client needs, exceeding expectations, and adhering to Knitwell Group's service standards
  • Build relationships with clients, create loyalty, and multi-task while servicing internal and external clients
  • Address client concerns, find resolutions when possible, and involve management where necessary
  • Portray a gracious, friendly, energetic, and engaging manner and be respectful and professional at all times
  • Take ownership, solicit feedback, and incorporate it for professional growth and development - Consistently receive positive, unsolicited client feedback
  • Communicate effectively with store management, store team, and external clients in person, through written correspondence, and over the phone
  • Build collaborative and productive relationships by sharing ideas, treating others fairly, with respect, and valuing differences
  • Embody our company values and behaviors and inspire the team by leading by example through your words and actions - Support an environment of learning and trust by acting as a positive role model
  • Maintain compliance with all Company policies, practices, and procedures and all federal, state, and local laws
Operations:
  • Complete opening/closing procedures and tasks as directed by Leadership Team with a client focus (e.g., replenishing merchandise; recovering the store and styling rooms; processing shipments including but not limited to: unpacking, hanging, steaming; cleaning including but not limited to: dusting, vacuuming, and removing trash; executing merchandising moves; marketing updates; and completing price changes)
  • Maintain merchandise processing standards and keep an organized and accessible work area
  • Adhere to Loss Prevention practices and be aware of and report potential incidents to ensure shortage control and protect company assets
  • Maintain a safe work environment and report any potential hazards to store management (e.g., ensuring that exits are unobstructed, ceiling clearance in stockroom is enforced, rugs are not frayed, spills are cleaned up immediately, etc.)
  • Participate and assist in the preparation for the store's inventory
  • Report to work as scheduled; record time worked accurately by using Knitwell Group's Time and Attendance system; remain flexible to the needs of the business
  • Follow all Knitwell Group operational guidelines, processes, and procedures
  • Review Bulletin Boards daily
Technical Expertise:
  • Demonstrate a desire and ability to be learner-responsible and navigate Knitwell Group's computer learning systems
  • Perform register transactions quickly and efficiently (e.g., sales, send sales, returns, exchanges, payments)
  • Be proficient in using Distributed Order Maintenance (DOM's) and StyleFinder to locate product for clients and process transactions accurately
  • Operate the phone, answering calls with an appropriate greeting, transferring, and placing calls on hold
  • Operate and understand the functions of the Point-of-Sale (POS) system
Product/Brand Management:
  • Understand and clearly articulate the company's brand positioning, including: the uniqueness of all expressions of Knitwell Group, current marketing and promotional initiatives, markdowns, POS events, Bounce Back promotions, coupon events, lifestyle concepts to internal and external clients
  • Live the Knitwell Group Purpose, Values & Behaviors, Practices in all interactions
  • Participate in and attend Store Meetings
  • Proactively use associate education tools to build product and styling knowledge with peers
  • Embrace fashion, understand current market trends, and articulate them using Knitwell Group interpretations in every client interaction. Represent the brand by adhering to Knitwell Group's dress code guidelines
  • Pack and wrap client purchases according to Knitwell Group standards
Position Requirements:
  • Client Service: Ability to function as a role model, ensuring the client remains the top priority. Take initiative to build a loyal client base
  • Follow Directions: Ability to prioritize and meet deadlines as assigned with minimal supervision and within designated timeframes
  • Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with Knitwell Group's guidelines
  • Communication: Communicate effectively with Clients, Members of Management, Business Partners, and Store Associates
  • Accuracy: Ability to handle cash and provide change without error
  • Schedule: Remain flexible in scheduling that meets the needs of the business
  • Physical: Ability to lift and carry up to 20 pounds occasionally. Maneuver effectively around sales floor and stock room
Educational Requirements and Experience:
  • Minimum Requirements: High School Diploma or GED
  • Minimum one year sales associate or relevant experience in the services industry with proven results
Location:
Eastern Shore Towne Center
Spanish Fort, AL 36527Estimated Salary:
$12.50-$18.00 per hour based on experience.

Knitwell Group is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law.

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