Store Associate Specialist

3 days ago

Philadelphia, Pennsylvania, United States Burlington Stores Full time
About the Role

In this challenging and rewarding position, you will be responsible for ensuring a secure shopping environment while delivering exceptional customer service.

As a Shortage Control Associate, your role directly impacts the store's security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of theft trends, and a positive impression of control, your presence at store entrances, exits, and high-risk areas will contribute to mitigating theft and creating a safe and enjoyable shopping environment.

You will engage with our customers and associates in a manner consistent with our company core values by providing a confident, friendly, and energetic greeting with eye contact and a smile with every interaction. Your discipline, awareness of your surroundings, and commitment to maintaining safety and security standards will be critical as you monitor the entrance for the entire duration of every shift with a focus on reducing opportunities for theft, shoplifting, and other dishonest activities.

Your confidence, positive attitude, and expertise in store shortage reduction programs will positively influence behaviors and allow you to effectively build trust and respect amongst customers and associates. You will be a valuable partner to store and field leadership by identifying and reporting theft incidents and/or suspicious subject(s) to your Manager on Duty once identified.

Key Responsibilities:

  • Maintain a professional appearance at all times, wearing the designated dress standards, radio, and earpiece
  • Stand positioned at the front of the store, remaining vigilant and aware of your surroundings
  • Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security
  • Create a secure environment and reduce opportunities for theft

Requirements:

  • Possess a knowledge mastery of top shortage areas and support programs aimed at theft reduction
  • Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty
  • Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards
  • Understand the role you play in keeping your store and assets safe and secure

About Burlington Stores

Burlington Stores is an equal opportunity employer committed to workplace diversity. We are a rapidly growing brand that provides a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together, making a difference in the lives of customers, colleagues, and the communities where we live and work every day.

Compensation Package:

We offer a competitive hourly wage of $12 per hour, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for our benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law.

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