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Retail Sales Associate

2 months ago

Leesburg, Virginia, United States Floor & Decor Holdings, Inc. Full time
Job Summary

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Floor & Decor Holdings, Inc. As a Sales Associate, you will play a key role in providing exceptional customer service, maintaining a clean and organized sales floor, and contributing to a fast-paced and safe work environment.

Key Responsibilities
  • Connect with customers, ask about their projects, and recommend our products to exceed customer expectations.
  • Provide above-and-beyond customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Maintain the in-stock condition of assigned areas, ensuring a clean, shoppable, and safe environment for customers.
  • Work collaboratively with management and team members to achieve sales goals and meet customer needs.
  • Process customer transactions, handle returns and exchanges, and follow established cash, check, and credit card acceptance procedures.
  • Create price tags, merchandise signs, and stock, tag, and display merchandise to maintain a visually appealing sales floor.
  • Act in accordance with the company's core values and demonstrate a commitment to safety and compliance.
  • Answer phone calls and respond to customer inquiries in a professional and courteous manner.
  • Be available to assist in other areas of the store as needed and work in a fast-paced environment with accuracy.
Requirements
  • Must be 18 years or older.
  • Knowledge of basic math skills and customer service experience.
  • Ability to handle multiple tasks, work well under pressure, and maintain a positive attitude in a fast-paced environment.
  • Some positions may require completion of forklift certifications through F&D.
  • Where permissible by state law, certification to use heavy equipment requires successful passing of a drug test.
Working Conditions
  • While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles.
Physical/Sensory Requirements
  • Ability to exert pounds of force occasionally, and/or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
  • Employee is often required to use their hands and fingers to handle or feel objects.
  • Employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Equal Employment Opportunity

Floor & Decor Holdings, Inc. provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.