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Data Center Engineer

2 months ago

Atlanta, Georgia, United States Ericsson Full time
About this opportunity:

We are seeking a highly skilled Data Center Engineer to join our team at Ericsson. As a key member of our data center operations team, you will be responsible for ensuring the seamless operation of our data center facilities, providing top-notch customer service and technical support.

Key Responsibilities:
  • Racking and Stacking: Install, organize, and maintain hardware equipment in data center racks following standard operating procedures.
  • Cabling: Perform fiber and copper cabling tasks, ensuring proper labeling, routing, and connectivity.
  • Decommissioning: Safely remove and dispose of outdated or failed hardware following data destruction protocols.
  • Break-Fix: Diagnose and repair hardware failures and performance issues promptly.
  • Remote Hands: Assist customers with on-site troubleshooting, equipment installations, and configuration changes as needed.
  • Hardware Replacement: Replace faulty hardware components, including servers, switches, and other IT equipment.
  • Layer 1 Troubleshooting: Address issues related to hardware power connectivity, fiber optics, Ethernet connections, and port status verification.
  • Layer 2 Troubleshooting: Perform configuration repairs, software installations, and hardware maintenance.
  • Power Management: Work with power feeds, including redundancy, automatic transfer switches (ATS), and manage hot/cold aisles effectively.
  • Network Protocols: Utilize knowledge of networking protocols and technologies (TCP/IP, Ethernet, L2/L3) in troubleshooting and installations.
  • Documentation: Read and interpret cut-sheets for physical network installation, ensuring accurate port connections and cable management.
  • AC and DC Power Equipment: Maintain and troubleshoot AC and DC power equipment, ensuring reliable power distribution and connectivity.
Requirements:
  • Experience working as a technician in data center operations or a similar environment.
  • Experience in customer service, interacting directly with customers.
  • Experience working with data center equipment, including safe handling of live hardware and rack building/installation.
  • Experience with layer 1 troubleshooting: hardware power connectivity, fiber cable, fiber optics, Ethernet connections, logging into IT devices, identifying port status on servers and switches, and link quality verification.
  • Experience with layer 2 troubleshooting: configuration repairs, software installation, and hardware repair.
  • Experience reading cut-sheets for physical network installation: identifying port connection locations, positions and overhead trays for running cables, and relevant patch panels to connect to.
  • Experience working with power feeds: including redundancy, ATS, hot/cold aisles, rack builds/installations, networking hardware (including cabling, switches, servers), and associated troubleshooting.
  • Experience with networking protocols/technologies (TCP/IP, Ethernet, L2/L3).
  • Knowledge and experience with AC and DC power equipment.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and in a team-oriented environment.
  • Strong organizational skills and ability to manage multiple tasks simultaneously.
  • Ability to lift and move heavy equipment (up to 50 lbs).
  • Comfortable working in confined spaces and at heights.
  • Ability to work in varying environmental conditions.
Why join Ericsson?

At Ericsson, you'll have an outstanding opportunity to use your skills and imagination to push the boundaries of what's possible. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.