Customer Service Representative

2 weeks ago


Des Moines, Iowa, United States The Sherwin-Williams Company Full time
Job Summary

The Branch Associate is a key member of our team, responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products. This role requires excellent customer service skills and the ability to operate tinting, mixing, and color matching equipment, as needed.

Key Responsibilities
  • Order Preparation: Prepare orders for delivery or pickup according to schedule, including loading, packing, wrapping, labeling, and shipping.
  • Product Handling: Load and unload products from deliveries, and maintain a clean and safe working environment.
  • Customer Service: Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
  • Sales Transactions: Process sales transactions accurately and consistently with policies and procedures.
  • Delivery: Deliver products to customers in a safe and timely manner.
  • Communication: Communicate and cooperate with supervisors and coworkers to ensure seamless operations.
Requirements
  • Age: Must be at least eighteen (18) years of age.
  • Work Authorization: Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Driver's License: Must have a valid, unrestricted Driver's License.
  • Physical Demands: Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
Preferred Qualifications
  • Education: Have at least a High School diploma or GED.
  • Work Experience: Have at least one (1) year of work experience using material handling equipment and one (1) year of work experience in customer service, retail, or sales.


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