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Mobile IT Support Technician

2 months ago


North Sioux City, South Dakota, United States Riverside Technologies, Inc. Full time
Job Overview

Position Summary:

As a Mobile IT Support Technician, you will deliver on-site technical assistance, focusing on hardware and network solutions. Your role will involve installations, relocations, and repairs as required. Collaborating closely with the Sales department, you will serve as the main contact for customer support, ensuring their technical needs are met efficiently.

Key Responsibilities:

  • Provide on-site hardware and networking support, ensuring timely installations and repairs.
  • Act as the primary liaison for customers, offering technical assistance and follow-up services.
  • Manage problem escalation and provide creative solutions to technical challenges.
  • Travel extensively to service clients, maintaining a high level of customer satisfaction.

Qualifications:

  • A willingness to travel for work, with the potential for 100% client servicing.
  • A positive attitude and strong interpersonal skills to foster customer relationships.
  • A background in technology, particularly with printers, PCs, and networking.
  • A proactive approach to problem-solving with a sense of urgency.
  • Physical capability to lift up to 50 lbs, kneel, bend, stoop, and climb as necessary.
  • A valid driver's license with a clean driving record.
  • Ability to pass a drug screening and background check.

About Riverside Technologies, Inc.:

Riverside Technologies, Inc. (RTI) is a forward-thinking IT service provider, specializing in managed services, IT hardware, and technology deployment. With a strong foundation in the education sector, we have expanded our expertise to serve small and midsize businesses, commercial clients, and government entities. Our commitment to delivering tailored IT solutions ensures that our clients receive exceptional support and guidance throughout their journey.

What We Offer:

  • Competitive Compensation: We provide a comprehensive salary and benefits package, including a 401(k) plan with matching contributions, medical, dental, and vision coverage, paid holidays, and a generous PTO policy.
  • Dynamic Work Environment: Our workplace fosters passion, creativity, and teamwork, encouraging innovative solutions to meet our customers' needs.