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Janitorial Operations Manager

1 month ago

Morton Grove Illinois, United States Allied Universal Full time
Job Description:

Job Title: Janitorial Operations Manager

Job Summary:

Allied Universal, a leading provider of facility management and janitorial services, is seeking a highly skilled Janitorial Operations Manager to oversee the daily operations of our janitorial services in the North/Northwest Suburbs of Chicago and Southeastern Wisconsin.

Responsibilities:

  • Manage a team of Site Supervisors and hourly staff of cleaners at multiple accounts, providing ongoing guidance and direction.
  • Hire and develop line supervisors and staff, identifying performance goals and providing ongoing training, coaching, and feedback.
  • Proactively identify performance issues and provide immediate feedback, assessing and determining the best course of action.
  • Address union relations issues, assist in resolving grievances, and address non-union employee relations issues as necessary.
  • Lead ongoing efforts for process improvement to enhance productivity and increase efficiencies while sustaining a high level of quality.
  • Implement cost reduction and profit-enhancing strategies, direct and execute new customer/contract start-up operations, and identify start-up teams and develop action plans.
  • Continually assess financial performance of accounts/contracts, identify problem areas, and implement plans to address concerns.
  • Manage and control staff expenses, communicate company business and travel expense policies, and function as a communication leader.

Requirements:

  • High School diploma equivalent (e.g., GED)
  • Minimum of five (5) years of experience in managing operations in the services industry, preferably in the cleaning and maintenance business
  • Experience with the development and maintenance of budgets and labor costs and monitoring financial information
  • Strong interpersonal skills, able to effectively influence others through positive, proactive communication style
  • Leadership skills with the ability to positively impact customer and employee relations
  • Excellent attentive and active listening skills
  • Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines
  • Proficiency in all Microsoft Office applications and able to effectively utilize all available office management technology
  • Sound independent judgment and discretionary skills
  • Outstanding oral and written communication skills
  • Results-oriented, balancing a sense of urgency for immediate problems with proactive planning and problem identification

Preferred Qualifications:

  • College degree in Business Administration/Management
  • Experience working with and negotiating union contracts
  • Ability to speak, read, and write the Spanish language

Physical Requirements and Environment:

  • Office environment with minimal to no exposure to extreme temperatures expected
  • Major activities include working on a PC while sitting, telephone use
  • Physical effort is limited, to include some standing, bending, light lifting, and limited stretching and reaching
  • Must be able to submit to drug screening to the extent permissible by law
  • Must have a valid Driver's License. This is a traveling position in the assigned territory.