Mortgage Loan Counselor
4 weeks ago
Mortgage Loan Process Overview
Navy Federal Credit Union is seeking a skilled Mortgage Loan Counselor to join our team. As a Mortgage Loan Counselor, you will be responsible for interviewing and counseling members about first mortgage loans, taking mortgage loan applications, and guiding members through the loan closing process.
Key Responsibilities
- Interview and counsel members about first mortgage loans
- Take mortgage loan applications via face-to-face interview, mail, and telephone
- Provide detailed information about Navy Federal's mortgage and equity loan products
- Analyze referred loans for areas of concern and determine proper course of action
- Ensure progress and inclusion of required mortgage processing information
- Monitor mortgage loan process and ensure compliance with Federal laws and regulations
- Respond to inquiries about mortgage applications, processing status, problems, and concerns
- Seek and leverage opportunities to conduct outside marketing and promotional activities
Requirements
- Experience in the mortgage lending industry
- Working knowledge of mortgage lending requirements, regulations, and procedures for VA and conventional loan programs
- Working knowledge of mortgage/equity loan processing, closing, and documentation requirements and regulations
- Advanced skill in comprehending, analyzing, applying, and communicating complex written legal documents
- Advanced word processing and spreadsheet software skills
- Advanced knowledge of Navy Federal Mortgage Production and/or Servicing Systems
Navy Federal Credit Union
Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process. We assess market data to establish salary ranges that enable us to remain competitive.
Equal Employment Opportunity
Navy Federal values, celebrates, and enacts diversity in the workplace. We take affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.
EEO/AA/M/F/Veteran/Disability
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