Clinical Nurse Liaison Specialist

4 weeks ago


Syracuse, New York, United States Healthmap Solutions Full time
Job Title: Clinical Nurse Liaison

At Healthmap Solutions, we are seeking a highly skilled Clinical Nurse Liaison to join our team. As a key member of our Kidney Management Program, you will be responsible for developing and maintaining long-term relationships with physicians, physician office staff, and Healthmap members.

Key Responsibilities:
  • Act as a liaison between Healthmap, provider practices, and Healthmap members to ensure positive engagement and performance with our program(s)
  • Develop new provider/partner business relationships to improve Healthmap provider and member engagement
  • Identify opportunities to improve health outcomes for Healthmap Solutions members based on provider-specific data
  • Provide education and communication on best practices, process improvement, and kidney health management interventions
  • Partner with physicians/physician staff to identify Healthmap Solutions members who would benefit from care navigation support
  • Educate Healthmap members on kidney health, related co-morbid conditions, and renal replacement therapy
  • Serve as a Healthmap member advocate and liaison between the member, their support network, treating physician, and ancillary providers
  • Accountable for individual and departmental metrics and key performance indicators
Requirements:
  • Bachelor's degree in Nursing required
  • Active, unrestricted RN license required
  • 3+ years of progressive experience in healthcare services, clinical operations, quality, or care management
  • 3 years of experience in care gap closure or care coordination activities, including those in an outpatient or hospital setting preferred
  • Prior experience building and managing relationships with healthcare providers or patients preferred
  • Proof of valid and unrestricted driver's license required
Skills:
  • Excellent verbal, written, and presentation skills
  • Interpersonal skills to develop and maintain strong internal and external relationships
  • Ability to multitask, prioritize, and create solutions in a fast-paced environment
  • Demonstrated leadership skills and ability to create a positive work environment
  • Strong critical thinking and analytical skills

Moderate travel, up to 25%.

Healthmap Solutions is an equal opportunity employer and welcomes applications from diverse candidates.



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