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Sales Associate

2 months ago

Roseville, California, United States Lovesac Full time
About Lovesac

Lovesac is a leading provider of innovative, adaptable furniture solutions that bring total comfort to millions of homes. Our mission is to revolutionize the way people live, work, and play by offering products that are not only comfortable but also sustainable and stylish.

Job Summary

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Lovesac. As a Sales Associate, you will be responsible for providing exceptional customer service, identifying customer needs, and delivering tailored solutions that meet their expectations. You will work closely with our customers to understand their needs, preferences, and lifestyle, and use this information to recommend the perfect furniture solutions for their homes.

Key Responsibilities
  • Meet or exceed sales targets and key performance indicators (KPIs)
  • Utilize Lovesac's proprietary selling process to provide outstanding customer service and identify customer needs
  • Demonstrate and quote products, providing customized solutions to meet customer needs
  • Offer additional financing options to customers, including Lovesac credit card and secondary financing programs
  • Stay up-to-date on current promotional offerings and products, and educate customers on these opportunities
  • Maintain inventory integrity and accuracy, protecting company assets at all times
  • Assist in the execution of promotional campaigns, including product placement and marketing updates
  • Partner with store management to resolve customer service issues and enhance customer experience
  • Maintain store standards, including merchandising, marketing, store cleanliness, and safety
  • Process POS transactions accurately, providing information to customers as needed
  • Act with integrity and trust, modeling behavior that respects employees, peers, and customers
Requirements
  • Minimum of 1-2 years of related sales experience
  • Results-driven and able to meet or exceed KPIs and goals
  • Proven time management skills and ability to adapt to a changing business environment
  • Ability to prioritize responsibilities with the appropriate level of urgency
  • Superior communication skills, including verbal, written, and interpersonal skills
  • Ability to listen effectively and solve problems
  • Demonstrates strong analytical, mathematical, and problem-solving skills
  • Maintains the highest level of customer service, creating solutions and experiences that drive business results and engagement with the brand
  • Proficiency in Microsoft Office: Word, Excel, and PowerPoint
  • Ability to work collaboratively with fellow employees and treat all clients with dignity and respect
What We Offer
  • Flexible hours and paid time off
  • 401K matching contribution and health plan discount
  • Sales incentive programs and employee assistance program
  • Financial wellness tools and associate discounts
  • Pet insurance and eligibility for up to 26 hours of paid time off