Veterinarian Associate

Job Summary

We are seeking a highly skilled and compassionate Veterinary Associate to join our team at WellHaven Pet Health. As a Veterinary Associate, you will be responsible for providing high-quality veterinary care, client service, and employee well-being. You will work closely with our team to ensure the well-being of the hospital environment, medical quality, and business performance.

Key Responsibilities

• Provide consistent, high-quality care, safe and exceptional service to maintain a positive hospital environment, uphold medical standards, and support business performance.
• Adhere to all WellHaven protocols and practices and oversee employees to prioritize practice goals.
• Collaborate with the Principal Doctor to establish development plans that align with hospital objectives.
• Practice veterinary medicine in compliance with the State Veterinary Practice Act, Federal and/or State Controlled Substance laws, WellHaven Code of Ethics, and maintain appropriate medical record documentation.
• Maintain thorough and accurate medical charting for all patients, consistently meeting hospital quality control standards.
• Provide comprehensive client communication, including in-person, phone, and email as needed.
• Participate in community events, external marketing initiatives, and hospital projects.
• Demonstrate proficiency in anesthesia, surgery, dentistry, and current medical practices.
• Advocate for exceptional client service and patient well-being.
• Provide medical training to support staff (new graduates will gain experience over time).

Customer Service Delivery

• Consistently provide professional, efficient, and exceptional service.
• Demonstrate excellent communication and organizational skills when interacting with the veterinary team and clients.
• Effectively adapt to individual clients and their needs.
• Effectively resolve customer complaints as appropriate.

Other

• Lead and guide the team to ensure the hospital meets safety standards and regulations set by the DEA and OSHA (new graduates will gain experience over time).
• Meet all OSHA standards and regulations as outlined in company policies.
• Ability to perform other job duties as assigned.

Required Skills and Knowledge

• Uphold integrity and ethics in all actions and behaviors.
• Stay current with the latest advancements in veterinary medicine through ongoing professional development and continuing education to maintain certification and improve knowledge and skills.
• Drive for results by demonstrating motivation and determination to achieve goals and deliver high-quality outcomes.
• Provide consistent, high-quality care, safe and exceptional medical services.
• Remain action-oriented and effectively set priorities.
• Work well in an extremely fast-paced work environment, remaining calm and resilient.
• Learn new computer software systems (EMR, Scheduling, etc.).
• Provide a high level of accountability.

Education and Experience

• Doctor of Veterinary Medicine (DVM/VMD) or equivalent degree required.
• State Veterinary Board License.
• On the first day of employment, must be in good standing with the state(s) employed to work for WellHaven.
• Current USDA Accreditation is a plus

Work Location, Environment, and Physical Requirements

• The Associate Doctor position is performed onsite at our hospital or an approved offsite event location. Remote work is not available for this position.
• The hospital environment includes limited space, smells from pet waste, and noise (barking, etc.).
• Schedules may include 10+ hour shifts, Saturdays, evenings, and holidays.
• Good hand-eye coordination, arm-hand-finger dexterity with the ability to reach and grasp, and visual acuity to use a keyboard, operate equipment, and read information.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Able to stand, walk, stoop, kneel, crouch, and climb.
• Ability to lift 50+ pounds.
• May routinely be exposed to pets that may bite or scratch, biological hazards, anesthesia medications (smells), radiation if near an Xray machine, prescription medications, including controlled substances.

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