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IT Systems Engineer

2 months ago

Ann Arbor, Michigan, United States Trace3 Full time
About the Role:

We are seeking an experienced IT Engineer to join our team at Trace3. As a key member of our IT team, you will be responsible for providing large-scale, high-volume infrastructure and end-user services to support our clients in the higher education and public sector communities.

Key Responsibilities:
  • Operational Support Activity (60%):
    • Support core Linux server infrastructure and applications, including Puppet configuration automation, Nagios, RabbitMQ, and other application servers.
    • Perform OS upgrades and deployments, patching, automation, monitoring, configuring, performance and security tuning, documentation, and backups.
    • Support our VMware environment by maintaining software and hardware, evaluating performance, and enhancing operational security and reliability.
    • Develop, test, implement, and document scripts and tools for system management and automation.
    • Evaluate, install, configure, test, debug, and document commercial and open-source software.
    • Perform on-call support for production systems/applications, including problem investigation, escalation, resolution, and communication.
  • IT Engineering, Planning, Processing & Project Activity (30%):
    • Work with other groups within the organization to develop and implement migration and upgrade plans for servers and applications.
    • Work with other groups to develop and implement configuration automation solutions.
    • Work with other groups within the organization to roll out new products, services, and operational tools.
    • Develop project plans, task lists, timelines, deployment plans, and rollback procedures.
  • Miscellaneous (10%):
    • Remain current on new infrastructure and enterprise technologies.
    • Independent R&D to inform the team's future technology direction.
    • Participate in professional development activities to continually improve skills and knowledge in IT services and member support.
Qualifications & Interests:
  • Bachelor's degree in Computer Science, a related field, or equivalent combination of education, certification, and experience.
  • 2+ years prior experience administering and troubleshooting Linux servers and configuration automation tools such as Puppet or Ansible.
  • 2+ years of systems/software support in a business environment with a comprehensive knowledge of software applications.
  • 2+ years prior experience working with and troubleshooting end-user issues.
  • Experience administering virtualized server environments such as VMware or Hyper-V, network monitoring/analysis tools such as Nagios or Zenoss, and databases (Oracle, MSSQL, PostgreSQL, etc.).
  • Experience with TCP/IP networking concepts.
The Perks:
  • Comprehensive medical, dental and vision plans for you and your dependents.
  • 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability.
  • Competitive Compensation.
  • Training and development programs.
  • Stocked kitchen with snacks and beverages.
  • Collaborative and cool culture.
  • Work-life balance and generous paid time off.