Service Excellence Expert
1 week ago
We are seeking an experienced and customer-oriented SERVICE EXCELLENCE EXPERT to join our team at Third Party CS. As a critical component of our support team, you will play a key role in ensuring that our customers receive top-notch service and support.
Job Summary:
- Provide exceptional customer service through various communication channels, including phone, email, chat, and IVR.
- Analyze and resolve customer complaints in a timely and professional manner, ensuring that customer needs are met and exceeded.
- Develop and implement solutions to improve customer satisfaction and loyalty.
Responsibilities:
- Record and track customer interactions, account changes, and feedback to identify areas for improvement.
- Collaborate with cross-functional teams to develop and maintain knowledge base articles, FAQs, and other supporting resources.
- Conduct regular quality checks to ensure that customer service standards are met.
Requirements:
- Prior experience in customer support, client services, sales, or a related field is essential.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Basic computer skills and experience with CRM software is necessary.
- Able to work independently and as part of a team to achieve goals and objectives.
Salary: $50,000 - $65,000 per year
Benefits:
- Health Insurance (dental and vision included)
- Excellent retirement plan
- Tremendous upward mobility into other positions and management
- Flexible hours
- Remote Position(s) available (work from home)
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