Service Excellence Expert

1 week ago


Camarillo, California, United States Third Party CS Full time
Job Title: Service Excellence Expert

We are seeking an experienced and customer-oriented SERVICE EXCELLENCE EXPERT to join our team at Third Party CS. As a critical component of our support team, you will play a key role in ensuring that our customers receive top-notch service and support.

Job Summary:

  • Provide exceptional customer service through various communication channels, including phone, email, chat, and IVR.
  • Analyze and resolve customer complaints in a timely and professional manner, ensuring that customer needs are met and exceeded.
  • Develop and implement solutions to improve customer satisfaction and loyalty.

Responsibilities:

  • Record and track customer interactions, account changes, and feedback to identify areas for improvement.
  • Collaborate with cross-functional teams to develop and maintain knowledge base articles, FAQs, and other supporting resources.
  • Conduct regular quality checks to ensure that customer service standards are met.

Requirements:

  • Prior experience in customer support, client services, sales, or a related field is essential.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Basic computer skills and experience with CRM software is necessary.
  • Able to work independently and as part of a team to achieve goals and objectives.

Salary: $50,000 - $65,000 per year

Benefits:

  • Health Insurance (dental and vision included)
  • Excellent retirement plan
  • Tremendous upward mobility into other positions and management
  • Flexible hours
  • Remote Position(s) available (work from home)


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