Customer Service Representative

3 weeks ago

Little Rock, Arkansas, United States AlienVault Full time
Job Overview

This role reports to our Little Rock, AR location and works in center 3-4 days weekly and remotely from home 1-2 days weekly. If selected, you must be able to report to this location.

Job Description:

This is your opportunity to be the voice of AT&T - a global leader in communications and technology. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers to help our customers stay connected to what matters the most.

Key Responsibilities:
  • Assist customers who request to downgrade or cancel services by leveraging solution-based retention strategies to address their needs while reintroducing the value and benefits of our products and services.
  • Deliver personalized and timely solutions to effectively service customers and retain their business.
  • Instill confidence and loyalty in customers by using problem solving to deescalate issues and reverse the course of cancellation requests into save opportunities.
  • Work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions.
  • Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records.
What You'll Get:
  • Paid training and additional resources to support success in your new role as an AT&T Premier Service Consultant.
  • Our Premier Service Consultants earn between $31,200 - $36,218 + up to $12,000 in commissions yearly if all sales goals are met.
  • Medical/Dental/Vision coverage, 401(k) plan, Tuition reimbursement program, Paid Time Off and Holidays, Paid Parental Leave, Adoption Reimbursement, Disability Benefits, Life and Accidental Death Insurance, and more.
Requirements:
  • Call center or customer service experience.
  • Flexibility to work any schedule during hours of operation is essential.
  • Specific job assignments may require day, evening, weekend, or holiday hours.
  • Occasional overtime may be required.
Work from Home Requirements:
  • You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
  • AT&T will provide all the equipment you'll need to get started (keyboard, monitor, computer, mobile device, etc.).
  • Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).

  • Customer Service Representative

    3 weeks ago

    Little Rock, Arkansas, United States Domino's Pizza LLC Full time

    About Domino's Pizza LLCWe are a leading pizza delivery company with a passion for providing exceptional customer service and quality food. Our team members are the backbone of our success, and we are seeking a Customer Service Representative to join our team.Job DescriptionWe are looking for a highly motivated and customer-focused individual to join our...

  • Customer Service Representative

    2 weeks ago

    Little Rock, Arkansas, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our valued customers.Key Responsibilities:Greet customers and respond to their inquiries in a...

  • Customer Service Representative

    1 week ago

    Little Rock, Arkansas, United States Domino's Pizza LLC Full time

    About Domino's Pizza LLCWe are a dynamic and fast-growing company that values our team members and strives to provide exceptional customer service. As a customer service representative at Domino's Pizza LLC, you will be the face of our brand, interacting with customers and providing a positive experience.Job DescriptionWe are seeking a customer service...

  • Customer Service Representative

    13 hours ago

    Little Rock, Arkansas, United States Circle K Stores, Inc. Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Circle K Stores, Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Provide excellent...

  • Customer Service Representative

    3 days ago

    Little Rock, Arkansas, United States Baptist Health of Arkansas Full time

    Customer Service RepresentativeThe Customer Service Representative position at Baptist Health of Arkansas is a superior level role in Patient Financial Services. This position requires a deep understanding of Baptist Health processes and knowledge of major health insurance payers/policies. A well-rounded individual with excellent customer service skills,...

  • Customer Service Representative

    2 days ago

    Little Rock, Arkansas, United States Domino's Franchise Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.About the Role:As a Customer Service Representative, you will be responsible for providing exceptional customer service, answering phone calls, and operating the cash register.Key Responsibilities:Greet customers and take...

  • Customer Service Representative

    1 month ago

    Little Rock, Arkansas, United States Andre Pendleton - State Farm Agent Full time

    Position Overview:Are you a customer-focused professional looking for a challenging role? Do you enjoy working with the public and providing exceptional service? If so, consider joining our team as a Customer Service Representative at Andre Pendleton - State Farm Agent.As a Customer Service Representative, you will be responsible for establishing customer...

  • Customer Service Representative

    3 weeks ago

    Little Rock, Arkansas, United States Hugg & Hall Equipment Company Full time

    Job Title: Customer Service RepresentativeHugg & Hall Equipment Company is a leading supplier of Material Handling and Construction Equipment. We are seeking a highly skilled Customer Service Representative to join our team.Job SummaryThe Customer Service Representative will be responsible for inputting customer invoices into various portals and making...

  • Customer Service Representative

    2 days ago

    Little Rock, Arkansas, United States Circle K Stores, Inc. Full time

    Customer Service Representative OpportunityWe are seeking a skilled and friendly Customer Service Representative to join our team at Circle K Stores, Inc.Location: Our store is conveniently located at 8921 Fourche Dam Pike, Little Rock, AR 72206.Availability: We offer flexible scheduling to accommodate your needs, including part-time and full-time...

  • Customer Service Representative

    1 week ago

    Little Rock, Arkansas, United States Charlotte Potts - State Farm Agent Full time

    Job Title: Customer Relations RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored...

  • Customer Service Representative

    1 month ago

    Little Rock, Arkansas, United States O'Neal Steel Full time

    Job SummaryO'Neal Steel is seeking a highly skilled Customer Service Representative to join our Sales Department at our Little Rock, AR facility. As a key member of our team, you will be responsible for providing exceptional customer service, supporting sales efforts, and ensuring seamless communication with clients.Key ResponsibilitiesAnalyze quotations...

  • Customer Service Representative

    3 weeks ago

    Little Rock, Arkansas, United States Workforce Connections, Arkansas Department of Commerce. Full time

    Job SummaryWorkforce Connections, Arkansas Department of Commerce is seeking a skilled Call Center Representative to join their team. As a Call Center Representative, you will be responsible for contacting students through the Little Rock Call Center and providing excellent customer service.ResponsibilitiesContact students through the Little Rock Call...

  • Customer Service Representative

    3 days ago

    Little Rock, Arkansas, United States Stride Full time

    Customer Care and Technical Support RepresentativeStride is seeking a highly skilled and customer-focused individual to join our remote call center team as a Customer Care and Technical Support Representative. As a key member of our team, you will play a crucial role in delivering exceptional customer service and resolving technical issues through various...

  • Customer Service Representative

    1 day ago

    Little Rock, Arkansas, United States U-Haul Full time

    U-Haul Customer Care Representative Job DescriptionAre you a people person with a passion for delivering exceptional customer service? Do you enjoy working in a fast-paced environment with a dynamic team? If so, we may have the perfect opportunity for you!As a U-Haul Customer Care Representative, you will be responsible for delivering U-Box containers to...

  • Customer Service Representative

    2 weeks ago

    Little Rock, Arkansas, United States U-Haul Full time

    U-Haul Customer Care Representative Job DescriptionAre you looking for a rewarding career with a company that values its employees? Do you enjoy working with people and providing excellent customer service? If so, consider becoming a U-Haul Customer Care Representative.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our...

  • Customer Service Representative

    4 weeks ago

    Little Rock, Arkansas, United States U-Haul Full time

    U-Haul Customer Care Representative Job DescriptionAre you looking for a rewarding career with a company that values its employees? Do you enjoy working with customers and providing excellent service? If so, consider becoming a U-Haul Customer Care Representative.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as...

  • Customer Service Representative

    1 month ago

    Little Rock, Arkansas, United States David's Bridal Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at David's Bridal. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our clients.Key ResponsibilitiesCustomer Service: Provide...

  • Customer Service Representative

    2 days ago

    Little Rock, Arkansas, United States Ace Cash Express Full time

    Customer Service Representative at Ace Cash ExpressAt Ace Cash Express, we strive to provide exceptional customer service by:Providing personalized assistance to customersOffering product education and recommendationsListening to customer needs and concernsMaintaining a secure and organized store environmentProcessing transactions and providing card...

  • Customer Service Representative

    2 weeks ago

    Little Rock, Arkansas, United States Charlotte Potts - State Farm Agent Full time

    Job Title: Customer Relations RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored...

  • Customer Service Representative

    1 day ago

    Little Rock, Arkansas, United States U-Haul Full time

    Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? U-Haul is seeking a skilled Customer Service Representative to join our team!Key Responsibilities:Provide top-notch customer service to U-Haul customers, ensuring their needs are met...