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Emergency Restoration Specialist

2 months ago

Rochester, New York, United States Rochester Fire Restoration Full time
Job Overview

Rochester Fire Restoration is a reputable, family-operated property damage recovery firm dedicated to serving the Rochester, NY and Finger Lakes regions. We are currently in search of a Fire and Water Restoration Specialist to enhance our expanding mitigation team. While prior experience in construction, environmental cleanup, emergency response, or fire and water restoration and mold remediation is advantageous, it is not mandatory.

About You: You are seeking a fulfilling career with opportunities for advancement that positively influences the lives of others. You remain composed in emergencies, excel in interpersonal interactions, and are willing to engage in hands-on work. You thrive in a collaborative environment, possess a positive attitude, are passionate about problem-solving, and are eager to deepen your understanding of restoration and construction. Integrity, reliability, and a commitment to treating others with respect and kindness are essential to you.

About Us: We are an independent, locally owned, family-run enterprise with a foundation in construction and a commitment to delivering exceptional workmanship and outstanding customer service. Our approach combines intellect and empathy to resolve restoration challenges with expertise and assurance, ensuring our clients receive compassionate support throughout the process. We confront challenging situations head-on, utilizing our expertise in structural cleaning, drying, and building methods to ensure the job is completed correctly, prioritizing safety and quality. We take pride in our work, support our clients, and foster a strong team environment.

Your Responsibilities: As a vital member of our first response team, you will be prepared to act swiftly when a fire or water emergency impacts a residence or business, regardless of the hour. You will promptly assess the situation upon arrival, initiate damage mitigation, and manage cleanup efforts. Your role will involve transforming chaos into order, monitoring daily progress, documenting your actions, and keeping clients informed throughout the process. You will collaborate with your team until the property is restored to its pre-loss condition or improved.

We Provide:

  • Competitive hourly wage with bonus opportunities
  • Paid time off
  • Paid sick and family care days
  • Paid holidays
  • Employer-sponsored health, dental, and vision insurance
  • Employer-funded training and certification programs
  • Opportunities for professional growth and advancement

Key Duties:

  • Respond to property damage incidents involving fire, water, mold, and storms
  • Conduct fire/smoke damage cleanup, water damage remediation, odor elimination, and mold remediation services in accordance with IICRC S500 and industry standards
  • Ensure thorough and precise documentation of damage, work progress, and equipment readings using internal systems
  • Demolish and remove damaged building materials and debris
  • Pack and categorize affected items
  • Clean hard surface floors, walls, and carpets
  • Occasionally clean hard contents and furniture
  • Occasionally move large or heavy furniture
  • Maintain company vehicles and equipment inventory, ensuring all tools are cleaned and ready for use
  • Communicate effectively with colleagues, Crew Chief, and management regarding project updates and concerns
  • Participate in an on-call rotation as needed
  • Perform other assigned duties

Qualifications:

  • IICRC FSRT/OCT/WRT/ASD/AMRT or other relevant certifications preferred, or a willingness to complete these technical certification courses within the first 90 days of employment; compensation will increase with certification attainment.
  • A genuine desire to assist others and willingness to engage in hands-on work
  • Availability to work rotating on-call shifts outside of regular business hours for additional pay
  • Professional demeanor and service-oriented mindset; ability to respond calmly and confidently in emergency situations
  • Strong communication abilities
  • Empathy, patience, and compassion; capacity to understand and anticipate the needs of distressed clients and provide high-quality service
  • Problem-solving skills and the ability to find solutions to on-the-job challenges
  • Attention to detail and the ability to prioritize tasks effectively
  • Physical capability to climb ladders and lift at least 50 pounds
  • Able to work in confined spaces
  • Comfortable using industrial-grade cleaning agents and equipment while adhering to safety protocols.

This role may involve occasional scheduled on-call support, including evening and weekend hours for emergency jobs. Bonuses will be awarded for on-call work.

A clean driving record and reliable transportation are required. Candidates must pass a pre-employment background check and drug screening.

Company Overview

We are a rapidly expanding, independent, and locally owned fire and water damage restoration company based in Rochester, NY. Our mission is to assist families and businesses in repairing their properties and restoring their peace of mind following a fire, water, mold, storm, or other property disaster. As a family-owned organization, we support one another and are committed to helping you grow, learn, and succeed. We offer paid training, excellent benefits, competitive salaries, and a welcoming, team-oriented culture grounded in service, respect, and kindness.